Eclect and Channel Corporation Sign Technology Partnership Agreement

Eclect Inc. and Channel Corporation have formed a technology partnership to connect Rakuten Ichiba with Channel Talk, an AI customer understanding agent. Combining Eclect's Rakuten development expertise with Channel Talk's communication platform, they are developing an integration app compatible with Rakuten's 'R-Messe' messaging system. This initiative aims to streamline customer support and promote digital transformation for Rakuten merchants. Managing R-Messe alongside existing tools has traditionally burdened e-commerce operators. Channel Talk, equipped with AI chat, AI phone, and CRM features, is utilized by over 230,000 companies globally. The partnership aims to centralize inquiry management across channels, improving response efficiency and customer experience (CX). The app is currently undergoing development and verification, with an official release planned after a Proof of Concept (PoC).