ExaWizards Inc. (Minato-ku, Tokyo; President and CEO: Makoto Haruta) announced that the number of users of its AI role-playing service, 'exaBase Roleplay,' exceeded 50,000 as of the end of May 2026. The expansion is largely attributed to adoption by major enterprises, especially financial institutions, strengthening its position as a pioneer in the AI role-playing market. Amidst labor shortages and the digitization of training, the service is expected to expand its usage further through collaboration with the sales-support AI service, 'exaBase Sales Agent.'

Why 'exaBase Roleplay' is Chosen

Major companies, particularly financial institutions, select 'exaBase Roleplay' due to its technical prowess and specific strengths that address financial industry needs:

- High Security and Information Management: Complies with the stringent information management standards required by financial institutions. - Custom Scenario/Avatar Personalization: Enables recreation of actual work environments, such as foreign exchange operations and contact center interactions. - High-Precision Feedback via Patented AI Technology: Utilizes patented technology to support skill retention through realistic dialogues.

Use Cases and Results

'exaBase Roleplay' is utilized in a wide range of scenarios, from sales skill development to human resource training and customer service:

- Sales Skill Development (Specialized Domains): Approximately 85% of users applied what they learned in actual proposals within two months, and over 86% of those led to new deals or pipeline development. - Sales Skill Development (Core Products): The use of role-play led to a roughly 12% improvement in the order acceptance rate for core products. - New Employee Training: Smartphone-accessible training environments have enabled rapid assimilation into the workforce after deployment. - Contact Centers & Customer Service: Used for trainee onboarding, effectively reducing the guidance burden on mid-level operators.

*Performance metrics are excerpted from internal case study interviews and customer interviews (company research).

FACT BOX

  • Source: PR TIMES
  • Category: News