Excite Launches Managed 'AI Support Desk' to Assist Enterprises with AI Adoption

Excite Launches Managed 'AI Support Desk'

On May 20, 2025, Excite Co., Ltd. launched the 'AI Support Desk,' a managed service designed to assist enterprises lacking internal AI expertise in integrating AI into their operations.

This service leverages the practical knowledge Excite has gained through its own AI utilization as a publicly traded company. Drawing on experience with models such as ChatGPT, Claude, and Gemini, and tools including Claude Code, NotebookLM, Genspark, and n8n, the service addresses challenges ranging from AI model selection and configuration to internal policy development and promotion. It is specifically designed for enterprises that prioritize internal controls, compliance, and personal data protection.

Background While leveraging generative AI has become a critical management priority, many companies report the following challenges:

- Lack of expertise: Difficulty in determining which AI to use for specific business tasks. - Risk uncertainty: Concerns over data leakage, AI training usage, and internal policy creation. - Usage barriers: Lack of knowledge regarding prompt engineering and tool integration. - Organizational adoption: Difficulty in ensuring field staff utilize AI to boost productivity.

Key Features

1. Resolving AI-related Challenges The service utilizes a dual-expert approach, featuring both a business consultant knowledgeable in trends and a technical expert capable of assessing implementation methods and risks. They provide ongoing support through regular meetings.

2. Support for Selection and Setup Experts assist in selecting the most suitable models and tools for a client's specific business needs, configuring user management and permissions, and drafting usage guidelines based on Excite’s internal best practices.

3. Organizational Adoption through Workshops Excite hosts tailored workshops ranging from basic prompt engineering to AI agent development, ensuring employees are actively utilizing AI in their daily tasks.

Launch Commemoration: Free On-site Workshop To celebrate the launch, Excite is offering the 'First Claude Cowork - Skill Building Workshop' to up to 10 companies.

- Objective: Practical skill creation and adoption. - Duration: 2-3 hours. - Capacity: Up to 10 employees per company. - Cost: Free (requires PCs and paid Claude accounts). - Instructors: Shuji Kinoshita (Executive Officer) and Tsuyoshi Fujita (CTO).