'I Want to Use This': The Power of AI as Told by Salons Using iProducer

Eye Universe, Inc. surveyed the usage of its AI platform 'iProducer Studio' in beauty salons and confirmed significant results, including reduced inquiries and one-click review replies. By integrating customer support AI into official store LINE accounts, salons saw a sharp decline in phone and SNS inquiries, allowing staff to focus on customer service and treatments. Furthermore, the review reply AI reduced a three-step process to a single click, saving substantial time. While there were initial concerns about the 'robotic' nature of AI-generated text, prompts were customized based on staff feedback to create more human-like, warm responses. Currently adopted by over 550 companies, the platform plans to release additional features such as re-booking support and staff training AI.