Media4u to Exhibit at 'Contact Center MashUp Box 2026'

Media4u Co., Ltd. (Headquarters: Minato-ku, Tokyo; President and CEO: Tetsu Iwatate; hereinafter "the Company"), a wholly owned subsidiary of Fabrica Holdings Co., Ltd., will exhibit at "Contact Center MashUp Box 2026" (hosted by Comdesign Co., Ltd.), an industry event for contact centers, to be held on Friday, July 10, 2026.

At this event, the company will introduce solutions that leverage AI to automate inbound and outbound calls, thereby improving telephone operation efficiency. The centerpiece will be "Aurora AI Call," one of the services under Aurora X, its integrated B2B communication brand spanning SMS, IVR, and AI calling.

Demand for AI-driven operational efficiency is growing rapidly in the contact center industry. At its booth, Media4u will demonstrate practical use cases showcasing how the Aurora X solutions can automate first-line responses, standardize service quality, and improve overall efficiency.

Additionally, the company will present a seminar during the event, explaining how AI voice agents can enhance contact center operations.

Exhibition Overview

Event Name: Contact Center MashUp Box 2026

Date: Friday, July 10, 2026

Venue: Sandobou Kaikan Betsukan

2-7-5 Hirakawacho, Chiyoda-ku, Tokyo 102-0093

Organizer: Comdesign Co., Ltd.

Official Website: https://cmb.comdesign.co.jp/

Booth Number: 16 (Exhibition Area: 1F of the Annex Building)

Seminar Presentation Information

Date and Time: Friday, July 10, 2026, 13:10–13:30

Venue: Navigator Talks A / NTA-3, 3F of the Annex Building

Title: How to Reduce Contact Center Workload Using Aurora AI Call

Seminar Overview

Contact centers face major challenges such as labor shortages, fluctuating call volumes, missed opportunities due to overflow calls, and increasing operator workload. This seminar will introduce "Aurora AI Call," an AI-powered solution for automating inbound and outbound calls, and explain practical use cases for automating first-line responses, standardizing responses, and improving service quality.

About Aurora AI Call

"Aurora AI Call" is a cloud-based service that uses AI agents to automate inbound calls, outbound calls, and multilingual support. By enabling 24/7 automated telephone operations, it helps businesses address labor shortages and improve customer service quality.

Service URL: https://aurora-aicall.jp/

About Aurora X

"Aurora X" is a B2B communication service brand launched by Media4u Co., Ltd. It operates as an integrated platform that spans SMS, IVR, and AI calling, delivering optimal customer communication solutions tailored to each enterprise.

About Media4u Co., Ltd.

The company provides B2B communication services centered on SMS, IVR, and AI calling.

Since 2026, under the new brand "Aurora X," the company has been supporting enterprise customer engagement digital transformation (DX) by offering an integrated communication platform that spans SMS, voice, and AI.

Company Overview

[Fabrica Holdings Co., Ltd.]

Representative: President and CEO Masato Taniguchi

Headquarters: 1-11-30 Akasaka, Minato-ku, Tokyo Akasaka 1-chome Center Building 9F

Established: November 1994

Listed: Tokyo Stock Exchange Standard Market (Securities Code: 4193)

Corporate Website: https://www.fabrica-hd.co.jp/

[Media4u Co., Ltd.]

Representative: President and CEO Tetsu Iwatate

Headquarters: 1-11-30 Akasaka, Minato-ku, Tokyo Akasaka 1-chome Center Building 9F

Established: November 2005

Ownership Ratio: 100% owned by Fabrica Holdings Co., Ltd.

Business: Operation and sales of the B2B communication service "Aurora X"

Corporate Website: https://www.media4u.co.jp/

<Contact Information>

Business Strategy Department, Media4u Co., Ltd.

TEL: 03-5544-9963

FAX: 03-5544-9632

E-Mail: [email protected]