When will customers be able to start using the AI-powered lost and found search service?

Customers will be able to submit inquiries regarding lost items via chat starting Wednesday, April 1, 2026.

What languages does the multilingual 'find chat' service support?

The multilingual 'find chat' service supports Japanese, English, Simplified Chinese, and Korean, catering to both domestic and international customers.

How can customers access the 'find chat' service without installing an app?

Customers can access the 'find chat' service by authenticating via their email address and starting a chat directly in their browser, eliminating the need for app installation.

What are the operating hours for inquiries and responses for the new lost and found service?

Inquiries can be received 24 hours a day, while responses will be provided between 9:00 AM and 10:00 PM, with new inquiries after 9:00 PM addressed sequentially from 9:00 AM the following morning.

AI-Powered Lost and Found Search Now Available! New 'find' Cloud Service Introduced at Daimaru Umeda Store

Q: What new service is being introduced at the Daimaru Umeda store to help with lost items?

The Daimaru Umeda store is introducing the 'find' cloud-based lost and found service provided by find Inc. to assist customers with lost items.

Published Mar 29, 2026 7:09 PM ・ Updated Jun 14, 2026 10:10 PM ・ 5 min read ・ Source: PR Times

Daimaru Umeda Store has introduced find's AI-powered lost and found search service to improve customer convenience and operational efficiency.

Daimaru Matsuzakaya Department Stores Co., Ltd. (Headquarters: Koto-ku, Tokyo; President: Koji Munemori) will introduce the 'find' cloud-based lost and found service, provided by find Inc. (Headquarters: Minato-ku, Tokyo; CEO: Akira Takashima), at the Daimaru Umeda store. Starting Wednesday, April 1, 2026, customers will be able to submit inquiries regarding lost items via chat. Additionally, a dedicated operational app for staff handling lost property will be implemented to streamline workflows and enhance service quality. ◆ Comments from Daimaru Umeda Store As a terminal-style store directly connected to JR Osaka Station, the Daimaru Umeda store handles over 1,000 lost items per month. In response to the recent increase in the number of cases, we have introduced the 'find' cloud service with the goal of improving customer convenience and achieving faster, smoother responses. With this service, customers can easily search for and inquire about lost items from their smartphones, reducing the hassle of contacting multiple facilities individually. Furthermore, cross-facility searching enables faster discovery and return of lost items. We will continue to strive to provide services that are easy to understand and safe for our customers to use. ◆ Multilingual 'find chat' This service supports Japanese, English, Simplified Chinese, and Korean, making it accessible to both domestic and international customers. No app installation is required; after authentication via email address, users can start a chat immediately in their browser. It is a highly convenient system that also accommodates inbound tourists. ・Service Start Date: Wednesday, April 1, 2026

・Operating Hours: Reception: 24 hours; Response time: 9:00–22:00 (New inquiries after 21:00 will be answered sequentially from 9:00 the following morning)

・Applicable Items: Lost items held at the Daimaru Umeda store

・How to Use: Please check the 'Service Guide' page on the official Daimaru Umeda store website. URL: https://www.daimaru.co.jp/umedamise/service/gosoudan.html#anc4

◆ Operational Workflow at Daimaru Umeda Store After Implementation We will realize smarter lost and found management operations.

FACT BOX

Source: PR Times
Category: News

AI-Powered Lost and Found Search Now Available! New 'find' Cloud Service Introduced at Daimaru Umeda Store

⚡ Key Points

FACT BOX

Editorial & Verification Standards

FAQ

Cite this article — HOW TO CITE

AI CRAWLER ACTIVITY