Fortience Consulting and Miro Launch New Solution "SCM Decision-Making Canvas" to Continuously Enhance the Quality and Speed of Decision-Making

Fortience Consulting Co., Ltd. (formerly KUNIE Inc., Headquarters: Chiyoda-ku, Tokyo, President and CEO: Shigeki Yamaguchi, hereinafter Fortience) and Miro Inc. (Headquarters: San Francisco, USA, Representative: Andrey Khusid) and its Japanese subsidiary Miro Japan GK (Headquarters: Chiyoda-ku, Tokyo, President and Representative Director: Takayuki Mukaiyama, hereinafter Miro Inc. and Miro Japan GK collectively referred to as Miro) are launching a new solution, "SCM Decision-Making Canvas," as the first outcome of their collaboration. This solution supports information organization and inter-departmental dialogue in S&OP and supply-demand adjustment meetings, enhancing the quality and speed of decision-making.

This solution continuously operates and accumulates information from SCM decision-making forums, such as S&OP and supply-demand adjustment meetings, as a single learning cycle encompassing "preparation of discussion points before the meeting," "dialogue and judgment during the meeting," and "organization of decisions and rationale after the meeting." By leveraging Miro's visual collaboration platform and AI support for extracting discussion points and organizing information, it creates an environment where participants can focus on essential discussions, such as evaluating options and risks. Furthermore, by accumulating decisions and their rationale from each meeting, it enables continuous improvement in the quality and speed of decision-making by applying past decisions to future judgments.

Background

In recent years, the environment surrounding corporate supply chains has become increasingly complex and uncertain due to factors such as intensified demand fluctuations and geopolitical risks. In such an environment, it is crucial to identify changes early and make decisions while stakeholders quickly share assumptions and options, rather than waiting for all information to be available. However, in many companies' SCM meetings, a significant amount of time is spent explaining figures and sharing information, often leaving only "what was decided" without fully sharing the premises and rationale for the decisions. This creates a structure that makes it difficult to achieve both satisfaction and rapid response.

To address these challenges, Fortience and Miro began their collaboration in May 2026, combining Fortience's expertise in SCM reform and business transformation with Miro's capabilities to achieve "creative SCM operations" where people and AI collaborate to advance decision-making and conceptualization. Note Now, as the first step in their collaboration, they are providing this solution, which supports advanced decision-making by focusing on human judgment, dialogue, and conceptualization, utilizing AI and digital technologies.

Diagram: Past and Future Decision-Making Processes

Solution Overview

"SCM Decision-Making Canvas" redesigns SCM meetings and decision-making processes into the following three phases, operating as a single learning cycle on Miro. AI handles "content preparation," such as data analysis and information organization, allowing people to focus on "contextual dialogue," such as premises and value judgments. On Miro's canvas, multiple participants can simultaneously contribute opinions while viewing the same information, and it's possible to record who spoke from what perspective, thereby advancing consensus building while enhancing the quality and transparency of dialogue.

It is important to note that AI does not replace decision-making but supports human judgment through tasks such as extracting discussion points, visualizing risks and opportunities, organizing premises, and posing questions.

1. Before the Meeting: Preparation of Discussion Points Based on data from sales, production, procurement, etc., AI extracts and organizes necessary discussion points, risks, and opportunities in advance. Discussion points are visualized from both demand-side and supply-side perspectives, allowing participants to share and comment on the agenda and preliminary information before the meeting. By organizing the discussion points and the information/order to be confirmed beforehand, participants align on the starting point for discussion. This transforms the meeting day from a mere reporting session into a meaningful dialogue.

Furthermore, by having AI verbalize participants' judgment criteria and implicit assumptions on the canvas, it helps users recognize unconscious biases and discrepancies in understanding among participants, promoting multifaceted consideration based on different standpoints and judgment criteria.

2. During the Meeting: Dialogue and Judgment All participants can simultaneously input their departmental views on the same canvas, visualizing differences in opinions on the spot. AI functions operating on Miro read the context of the discussion and dynamically support the structuring of discussion points and the comparison of merits and risks for each option, enabling rapid decision-making focused on essential issues such as mid-to-long-term risks and trade-offs.

3. After the Meeting: Organization of Decisions and Rationale AI summarizes the meeting discussion and organizes/accumulates the premises and rationale behind the decisions made. For knowledge accumulation, a process is established where the AI-organized content is reviewed and approved by the person in charge before being registered as organizational knowledge. By having humans judge and register the content rather than automatically accumulating it, the quality of knowledge and organizational buy-in are ensured. The accumulated decisions and context can be reused as organizational knowledge, independent of specific individuals, and can be utilized at other locations. The task list is also automatically organized, leading to a learning cycle that continuously improves the quality of decisions.

About Miro

Miro is an AI innovation workspace that connects teams and AI to quickly plan, co-create, and build the next innovation. Used by over 250,000 companies and over 100 million users worldwide, its AI-first canvas, a space for co-creation, promotes cross-functional collaboration and provides an environment that facilitates smooth progress from initial problem discovery to final deployment. Miro's AI Workflows, which utilize the canvas as a prompt, create a seamless team workflow, expand new ways of working, and drive organizational transformation. Founded in 2011, it currently has 14 offices worldwide and over 1,600 employees. For more information, please visit https://miro.com.

About Fortience's SCM and S&OP Support

Fortience Consulting supports corporate supply chain transformation based on its expertise and practical experience in S&OP (Sales and Operations Planning), including the construction of next-generation global SCM. Combining high expertise and deep business understanding with the digital technology and implementation capabilities of the NTT DATA Group, as well as NTT's research and development results, it promotes the creation of mechanisms that can accelerate decision-making and execution even in rapidly changing environments.

In particular, in addition to SCM reform planning/reform workshops, SCM/S&OP maturity diagnosis, and SCM data insights, it provides comprehensive support from concept development to implementation, stabilization, and human resource development, including supply chain risk management, SCM-ESG (support for building responsible human rights supply chains), supply chain GX, supply chain design/network redesign, Global SCP/S&OP operations construction, demand planning advancement, and SCM human resource assessment/training.

Note: May 27, 2026, News Release "Fortience Consulting and Miro Collaborate in the Supply Chain Domain": https://www.fortience.com/company/newsroom/20260527/

* Miro and the Miro logo are trademarks or registered trademarks of RealtimeBoard, Inc. in the United States and other countries. Other product and company names mentioned in this press release may be trademarks of their respective owners. * Product names, company names, and organization names in this text may be trademarks or registered trademarks of their respective companies.

Fortience Consulting Co., Ltd.

Fortience Consulting Co., Ltd. is a business consulting firm within the NTT DATA Group. It provides consulting services to a wide range of industries, including global manufacturing and distribution companies, as well as financial, public services, and government/municipal organizations. Professionals with high expertise and deep business understanding draw strategies starting from the ideal future state and achieve results in collaboration with clients.

For more information about the company, please visit < https://www.fortience.com >.