BtoB Business Matching Service Ready Crew Wins "ITreview Customer Voice Leaders 2026 (Review Collection Category)"!

Frontier Inc. (Headquarters: Shibuya-ku, Tokyo; President and CEO: Masahiro Takahashi; hereinafter "the Company"), which operates the business matching service "Ready Crew (レディクル)", is pleased to announce that it has been recognized in the "Review Collection Category" of the "ITreview Customer Voice Leaders 2026" hosted by ITreview Inc.

The "Customer Voice Leaders" award selects companies that actively collect customer voices (reviews) and excel in utilizing them for service improvement and marketing activities.

- Ready Crew Product Page

https://www.itreview.jp/products/readycrew/reviews

- Customer Voice Leaders 2026

​​​​https://www.itreview.jp/labo/archives/24335

Background of the Award and Ready Crew's Initiatives

As a BtoB business matching service that optimally connects ordering companies with contracting companies, "Ready Crew" has supported the problem-solving of many companies.

In today's era of explosive information growth, many companies face the challenge of having "many options, but unable to find the right solution that truly fits their needs." In response to this challenge, the Company has consistently invested all the time saved by thoroughly streamlining internal operations through the use of AI into "deep dialogue with customers."

This award is a result of the Company's pursuit of "value in human intervention" and its consistent efforts to reflect customer reviews into its service.

Comment from the Company Representative in Charge of the Award

Akutsu, Public Relations Department, Frontier Inc.

Ready Crew is an intangible BtoB product. As an invisible service, it has faced the challenge of its appeal and value being difficult to convey at first glance. However, it is a service for which we receive many words of gratitude from customers who have actually experienced it. Therefore, we have always believed that collecting a large number of "real, live voices" from those who have used it is of paramount importance.

In an era of advancing AI and digitalization, we have deliberately visited customers in person to convey our passion, and within the company, we have sought cooperation from all employees, working together as one.

In achieving this award, we were able to rapidly increase our review ratings by approximately 2.4 times in a short period of about one month, leading to the achievement of our goals. This is entirely thanks to our customers who kindly responded to our call and provided their valuable feedback. We sincerely thank everyone who took the time to send us their warm messages.

We are extremely pleased to be able to bring home this trophy, which is a testament to the efforts of all our employees and the bond we share with our customers.

Future Outlook

The Company will continue to invest all the time generated through thorough efficiency improvements into "dialogue with customers."

We will sincerely consider the many reviews received this time and reflect them in improving matching accuracy and strengthening our support system, striving to realize business matching that correctly guides corporate choices.

What is Ready Crew?

"Ready Crew" is a free business matching community that handles a total annual transaction budget of 110 billion yen and a cumulative total of 140,000 matched cases. It is used by approximately 70% of listed companies and achieves "optimal matching" that accelerates corporate growth.

Its greatest feature is "contextual sales," which clarifies latent issues through dialogue. Through in-depth interviews by business concierges who skillfully draw out challenges even when there are "no clear problems," we uncover the true needs that customers themselves were not aware of.

Ready Crew Use Cases

https://readycrew.jp/results/

【Company Profile】

Company Name: Frontier Inc.

Headquarters Location: Ebisu Garden Place Tower 17F, 4-20-3 Ebisu, Shibuya-ku, Tokyo

Representative: Masahiro Takahashi, President and CEO

Business Activities: Operation of the business matching agent "Ready Crew"

Founded: November 2009

URL: https://frontier-gr.jp/

【Official SNS】

Facebook: https://www.facebook.com/ReadyCrew

X: https://x.com/readycrew1111 LinkedIn: https://www.linkedin.com/company/78123988/admin/dashboard/

Please note that the press releases and other information published on this page are current as of the date of announcement and may be subject to change due to the passage of time or various subsequent events.