HP Named a Leader in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools

News Highlights

The HP Workforce Experience Platform (WXP) is recognized as an integrated DEX platform, offering visibility across multi-vendor devices and applications while delivering unique depth in PC, print, and meeting room experiences.

This suggests a shift from integrated cross-platform tools to DEX platforms amidst the growing need to manage expanding IT complexity end-to-end.

It supports the move from reactive IT support to AI-driven, proactive experience management focused on measurable business outcomes.

HP today announced it has been named a 'Leader' in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools. This report evaluates vendors on their vision and ability to execute in the evolving Digital Employee Experience (DEX) market.

In a volatile, distributed, and high-risk world, DEX has come to symbolize 'how work gets done' as organizations rethink how they create business value. Providing the tools, environment, and experiences for employees to perform at their best is now a strategic priority for CIOs and IT leaders.

Amid this transformation, HP continues to evolve the HP Workforce Experience Platform (WXP), helping organizations manage and improve their digital employee experience at scale through data-driven insights, automation, and proactive remediation.

'DEX is evolving. CIOs need a platform that manages the entire workforce experience, not just PC performance,' said Faisal Masud, President, Digital Services at HP. 'WXP does just that, providing visibility and control across multiple device types and applications, with deeper capabilities for HP devices. This recognition validates our role in defining what modern DEX should be. We are proud to be recognized as a leader in the DEX space as the category moves to its next phase.'

<HP's View on this Recognition>

Gartner evaluates vendors in this market based on their 'Ability to Execute' and 'Completeness of Vision.' This perspective assesses not only how well a solution meets current enterprise needs but also whether a vendor can scale, evolve, and deliver value as digital work becomes more complex. Being recognized as a Leader validates HP’s ability to operate globally, execute consistently across large-scale environments, and make long-term investments in the rapidly evolving DEX market.

For IT leaders, this recognition of HP's WXP is significant because the digital employee experience has evolved from a 'nice-to-have' to a 'strategic lever' for delivering measurable improvements in employee productivity, cost optimization, and operational resilience. As collaboration platforms, hybrid work, and device diversity continue to expand, combining a unified view across all technology touchpoints with employee experience insights allows IT to predict, automate, and accelerate IT tasks, preventing negative impacts on employee satisfaction, productivity, or business outcomes.

Gartner notes that WXP provides this visibility through a SaaS-based platform hosted on Amazon Web Services, supporting Windows, macOS, Android, Linux, and thin clients, while also importing telemetry data from iOS, iPadOS, ChromeOS, printers, collaboration technologies and spaces, and IoT devices through integrations. Equally important, WXP integrates experience data across endpoints, applications, unified communications, virtualized environments, and printers, enabling IT teams to move beyond siloed monitoring to achieve proactive, automated experience management.

<Features of HP Workforce Experience Platform>

WXP is designed to help IT leaders transition from traditional reactive device management to a comprehensive workforce experience strategy with unified visibility and control over the entire employee computing, printing, and collaboration experience. Key use cases include:

- Cost Optimization: Gartner recognized this as HP's highest-rated use case, citing the ability to extend device lifecycles and reduce costs by leveraging detailed hardware-level telemetry and Smart PC Refresh modeling. - Unified Communications Experience: Enables more reliable meeting and collaboration experiences through extensive API-driven monitoring across major collaboration platforms. - Print Integration: WXP offers the unique capability to consolidate actionable insights on printer experience and performance into a single solution. - Endpoint Experience: Provides proprietary hardware-level management for HP devices, including firmware and BIOS update technologies. - Workflow and Automation: Automatically detects and resolves device instability through a proactive remediation engine and low-code workflow orchestration. - Industry Partnerships: Leads industry initiatives to foster strategic development of WXP capabilities through collaboration with technologies that enhance the modern employee experience.

HP delivered 12 major WXP updates in 2025, outpacing the market average and reflecting a rapid pace of innovation as the platform continues to mature.

<HP's View on the DEX Market>

HP believes the DEX market will evolve from reactive troubleshooting to proactive, AI-powered experience management. IT leaders are increasingly expected to deliver measurable outcomes such as reduced outages, faster resolution times, cost savings, and improved employee satisfaction.