[3 Companies Co-host Seminar] For Real Estate Management Companies with High Inquiry Volume: 'Avoid Disputes, Prevent Delays, Eliminate Personalization' - Designing the Overall Customer Touchpoint for Real Estate Management Companies

IELOVE GROUP Inc. (Headquarters: Shinjuku-ku, Tokyo; Representative Director: Taisuke Iwata; hereinafter referred to as "IELOVE GROUP"), which provides DX support services specialized for the real estate industry, will co-host an online seminar titled "For Real Estate Management Companies with High Inquiry Volume: 'Avoid Disputes, Prevent Delays, Eliminate Personalization' - Designing the Overall Customer Touchpoint for Real Estate Management Companies" on Tuesday, June 30, with BellSystem24 Inc. (Headquarters: Minato-ku, Tokyo; Representative Director, President & CEO: Hiroshi Kajiwara; hereinafter referred to as "BellSystem24") and Palette Cloud Inc. (Headquarters: Chuo-ku, Tokyo; Representative Director, CEO: Kimio Shirono; hereinafter referred to as "Palette Cloud").

▼Click here to register for the seminar

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Seminar Overview

Responding to resident complaints, equipment troubles in common areas, coordination with management associations, and restoration work upon move-out – the front lines of condominium and rental property management are constantly plagued by a wide variety of issues. In the midst of handling these, staff can become detached from their core responsibilities, leading to a vicious cycle where personalized responses and fragmented information create new problems.

In this seminar, three companies specializing in the real estate management industry will sequentially explain their approaches to solving these challenges. We will concretely explain, based on practical experience and case studies, why problems that could not be solved by systems alone or by human effort alone can be resolved through their combination. We will provide hints directly applicable to improving tomorrow's operations for managers and representatives of condominium and rental property management companies that handle a large number of units and buildings, and manage operations across multiple locations and with various cooperating companies.

*Seminar content is subject to change. Please be advised in advance.

Do you have these concerns?

● Are you overwhelmed with responding to complaints and inquiries regarding move-out settlements and restoration work?

● Do you not know where to start with digitizing resident support and enabling self-service?

● Are you a real estate management company with many managed units seeking to standardize and improve operational efficiency?

【Recommended for】

Managers and representatives involved in business planning, contact center operations, information systems, and promoting operational improvement and efficiency for rental and real estate management companies.

Date and Time

Tuesday, June 30, 2026, 11:00 AM - 12:00 PM

Format

Online (Zoom)

Speakers

Kotaro Hiroguchi, Section Chief, Marketing Division, IELOVE GROUP Inc. Masahiro Shimizu, Group Manager, 3rd Group, 4th Business Department, CX 2nd Business Headquarters, BellSystem24 Inc. Yusuke Shirono, General Manager, Business Development Department, Palette Cloud Inc.

Participation Fee

Free

*This seminar is intended for real estate companies. We may refuse participation for individuals who do not meet the target audience at our discretion.

Speakers

Kotaro Hiroguchi, Section Chief, Marketing Division, IELOVE GROUP Inc.

Joined IELOVE GROUP Inc. as a new graduate and is responsible for proposing new introductions of "IELOVE CLOUD" in the Marketing Division. He has engaged in a wide range of sales activities and was promoted to section chief within three years of joining the company.

He currently leads the marketing organization, handling over 800 business negotiations annually, and drives the creation of systems for sales efficiency and performance maximization. He is a graduate of Temple University Japan Campus.

Masahiro Shimizu, Group Manager, 3rd Group, 4th Business Department, CX 2nd Business Headquarters, BellSystem24 Inc.

Joined BellSystem24 Inc. through career recruitment.

Since joining, he has been responsible for establishing and operating contact centers in the real estate industry, focusing on condominium management. He currently manages multiple contact centers as a group manager.

Last year, he established the "Real Estate Management BPO Center" to respond to complex BPO needs and supports companies in their DX and operational efficiency initiatives.

Yusuke Shirono, General Manager, Business Development Department, Palette Cloud Inc.

He supports clients in maximizing the use of Palette Management, working closely with each company from implementation to operation. He continuously analyzes data such as usage rates and inquiry content to support clients in solving issues, improving operations, and ensuring continued use.

▼Click here to register for the seminar

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About BellSystem24

Company Name: BellSystem24 Inc. Representative: Representative Director, President & CEO Hiroshi Kajiwara Established: September 1982 Capital: 100 million yen Location: 6F, Kamiyacho Trust Tower, 4-1-1 Toranomon, Minato-ku, Tokyo Corporate Website: https://www.bell24.co.jp/ja/

About Palette Cloud

Company Name: Palette Cloud Inc. Representative: Representative Director, CEO Kimio Shirono Established: November 2010 Capital: 100,000,000 yen Location: 9F, Tokyo Square Garden, 3-1-1 Kyobashi, Chuo-ku, Tokyo Corporate Website: https://corporate.palette.co.jp/

About IELOVE GROUP

Guided by its mission statement, "Choose a good home, IELOVE.", IELOVE GROUP creates a future where everyone can choose a home with peace of mind.

Its vertical SaaS for the real estate industry, "IELOVE CLOUD" and "IELOVE BB", are used by over 44,000 companies nationwide, promoting DX for client companies.

IELOVE GROUP will continue to prioritize consideration for conflicts of interest within the industry and will not enter the real estate transaction business, aiming to realize a fair real estate platform that everyone can use with confidence.

Company Name: IELOVE GROUP Inc. Representative: Representative Director Taisuke Iwata Established: January 2008 Capital: 38.25 million yen Location: 50F, Shinjuku Sumitomo Building, 2-6-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo Corporate Website: https://www.ielove-group.jp/

Service Introduction Site for Real Estate Businesses: https://ielove-cloud.jp/

Real Estate Portal Site: https://www.ielove.co.jp/

*Group companies also provide a wide range of business support services, including "Rent Guarantee," "Utility Arrangement," "Parking Lot Operation and Management," "SNS/Video Marketing," "Rental Management BPO," and "AI Floor Plan Generation."

▼For inquiries regarding this release, please contact us via the form below.

https://www.ielove-group.jp/contact/

IELOVE GROUP Inc. Public Relations Department Contact: Kodama, Akihoshi TEL: 03-6911-3955 Email: [email protected]