Supporting Initial Response for 790,000 People During Consecutive Earthquakes: Why Responses Are Collected

Infocom Corporation announced that it supported safety confirmation notifications for approximately 790,000 employees through its "Emergency Call" system during the earthquakes off the coast of Sanriku (M7.7) and in the southern Tokachi region (M6.2) in April 2026, recording high response rates for both. The company has now published a report summarizing operational points to increase response rates in safety confirmation systems. In April 2026, the two earthquakes occurred in succession, requiring corporate crisis managers to handle initial responses twice within a single week. During these events, the "Emergency Call" system supported notifications for over 780,000 employees in total, with no system downtime. The 24-hour response rates were 96.80% for the Sanriku earthquake and 95.76% for the Tokachi earthquake, both exceeding 95%. To achieve these rates, four features are utilized: automatic triggering based on seismic intensity, multi-device/multi-channel notifications, area-specific targeting, and manual override for complex disasters. Further details are available in the released report.