Ingage Partners with Highwares to Launch 'Result-Oriented FAQ Operation Support' Service on June 1

Ingage Inc. (Headquarters: Osaka, Japan; CEO: Tetsuya Wada), provider of the communication platform 'Re:lation' with over 6,000 implementations, will partner with Highwares Inc. (Headquarters: Yokohama, Japan; CEO: Keiichiro Higuchi) to launch a 'Result-Oriented FAQ Operation Support' service on June 1, 2026. This service aims to improve self-resolution rates by optimizing FAQ and inquiry operations. The service combines Ingage's operational expertise in 'Re:lation' with Highwares' specialized knowledge in their FAQ-focused service, 'FAQ Pro.,' to strongly support the development of corporate knowledge bases with AI utilization in mind. To mark the launch, a joint webinar titled 'Why Inquiries Don't Decrease Even After Creating FAQs' will be held on June 10, 2026. Recently, interest in FAQs and chatbots has grown due to labor shortages, yet only 20% of companies have implemented them. Furthermore, there is a significant gap in 'perceived results' among those who have. Ingage's survey revealed that the biggest factor is 'post-implementation knowledge updates.' Companies that update daily report 90% satisfaction, compared to 41% for those updating monthly or less. The primary reason systems are underutilized is 'lack of operational resources,' leading to a negative cycle where 'preventable inquiries' increase. Ingage aims to eliminate business losses caused by 'neglected operations' and transform inquiry handling into organizational assets through this partnership with Highwares. The service includes FAQ operational diagnosis, contact reason analysis, FAQ improvement/rewriting support, knowledge operation improvement, and knowledge base preparation for AI utilization.