Enhanced Support for Commercial Auto-Feed Shredders: Maintenance Service Launch

Iris Ohyama Inc. (Headquarters: Sendai City, Miyagi Prefecture; President and Representative Director: Akihiro Oyama) will launch a maintenance service for commercial auto-feed shredders from July 1, 2026. The target product is the "A3 Auto-Feed Shredder," which will go on sale on June 10, 2026, and the service area will be major cities nationwide (*1).

In recent years, while companies have been digitizing documents, the market for commercial shredders has remained steady from the perspective of personal information protection and compliance. Among these, auto-feed shredders, which can automatically shred large volumes of paper at once, are in high demand for operational efficiency and labor savings. However, there is a challenge that long-term maintenance systems are not sufficiently established.

Therefore, the company will launch a maintenance service for the newly released "A3 Auto-Feed Shredder," offering two options: a "Maintenance Plan" and a "Subscription Plan." This service aims to prevent product malfunctions through regular maintenance by specialized staff and provides continuous support by offering repair services (*2) in case of issues.

The "Maintenance Plan" includes annual regular maintenance such as checking the product's condition, cleaning the cutting blades, and inspecting and replacing consumable parts. On-site repairs will be conducted if a malfunction occurs. Additionally, a pick-up repair service (*3) is available for a fee. The "Subscription Plan" includes annual regular maintenance, plus all support from product introduction to maintenance and repair, with lower initial costs, and also covers repairs including mechanical parts. Both plans have a contract period of 5 years, allowing users to use the product with continuous support.

The target product, the "A3 Auto-Feed Shredder," can automatically shred up to 350 sheets and is equipped with a 100-liter dust bin, reducing the frequency and burden of emptying trash. It also features a PIN lock function to prevent information leaks and an indicator lamp to check the operating status from a distance, making it suitable for office environments.

The company will continue to develop products closely related to consumers' lives and contribute to realizing a comfortable lifestyle.

Maintenance Service Overview

Service Start: July 1, 2026

Target Product: A3 Auto-Feed Shredder AF350C-A3 (Released June 10, 2026)

Service Area: Major cities nationwide (*1)

<Plan Comparison>

Product Specifications (*4)

Special Website

https://www.irisohyama.co.jp/shredder-portal/maintenance/

(*1): Tohoku (Miyagi, Fukushima, Yamagata), Kanto/Koshinetsu (Tokyo, Saitama, Gunma, Chiba, Ibaraki, Tochigi), Kansai (Kyoto, Osaka, Hyogo, Shiga, Nara, Wakayama), Kyushu (Fukuoka, Oita, Saga, Nagasaki). Areas are being expanded sequentially.

(*2): Some work may be subject to a fee.

(*3): The target machine will be picked up by the company and repaired at the factory. During the repair period, a substitute machine will be loaned to ensure business continuity (the substitute machine may not always be an equivalent model). A designated contractor will collect the faulty machine, including packing and removal. This service is included in the Subscription Plan but is not covered by the Maintenance Plan (available for an additional fee).

(*4): Product specifications are subject to change without notice.

(*5): The number of sheets that can be shredded may decrease by 1 or 2 depending on the usage environment, such as paper quality, humidity, and power frequency region (60Hz).

(*6): For A4 copy paper (64g/m²).