[New Product Announcement] Launch of 'NiCE Cognigy,' an Autonomous AI Agent Platform Breaking Through Three Contact Center Barriers

ITFOR Inc. (Headquarters: Chiyoda-ku, Tokyo) will launch the autonomous AI agent platform for large-scale operations, 'NiCE Cognigy,' on June 1, 2026. Cognigy utilizes generative AI to achieve natural, human-like dialogue and performs end-to-end automation of tasks through integration with core systems and CRM. Currently, contact centers face challenges such as labor shortages and increasingly complex inquiries, with traditional chatbots hitting three barriers: 'scenario limitations,' 'maintenance complexity,' and 'low customer satisfaction.' Cognigy leverages LLMs to accurately understand user intent and autonomously executes complex business processes by outputting to external systems via APIs. It also features high integration capability, allowing existing phone infrastructure to be utilized as is. ITFOR provides this solution to a wide range of industries, including financial institutions and local governments, to support business transformation.