Conversational AI Platform 'IVRy' Integrates with Hotel Reservation System 'TL-Lincoln'

IVRy, Inc., the provider of the conversational AI platform 'IVRy,' has initiated a system integration with 'TL-Lincoln,' a reservation and sales management system for accommodations provided by Seanuts, Inc.

Through this integration, AI dialogue manages accommodation reservation statuses via phone conversations and automatically completes the registration to the reservation ledger. This integration, which provides seamless booking confirmation through AI voice dialogue alone, is the first of its kind in Japan.

About the integration with 'TL-Lincoln': 'TL-Lincoln' is an ASP service that centrally manages reservation notifications from OTAs and travel agencies, allowing for consolidated management of remaining room inventory and price adjustments. It is used by approximately 6,100 facilities nationwide to prevent overbooking by managing availability across multiple channels, while also reducing the operational burden of manual data entry through PMS integration.

Meanwhile, the 'IVRy' conversational AI platform is a solution that engages in natural conversations with guests on the phone to gather booking information, automatically completing everything from checking availability to finalizing the reservation.

With this integration, AI will manage availability centrally 24/7 and complete the reservation acceptance process. This helps prevent missed bookings during hours when staff are busy with check-ins or other duties, contributing to revenue maximization while maintaining current staffing levels.

Future Outlook: Initially, a Proof of Concept (PoC) will be conducted at partner facilities to verify the accuracy of AI-driven phone reservations and operational suitability. Based on insights gained during this period, functions will be expanded, with plans to deploy them across a wide range of use cases.

Comment from Ryoga Okunishi, CEO of IVRy, Inc.: 'Phone reservations for accommodations have faced long-standing issues such as excessive burden on front-desk staff, missed bookings during peak hours, and manual management disconnected from OTAs. By having the 'IVRy' AI platform handle the front line, accepting and finalizing reservations 24/7, we will fundamentally solve these challenges.'