JAPAN AI Launches 'JAPAN AI KNOWLEDGE' to Drive Autonomous Knowledge Management and Customer Support

JAPAN AI (Headquarters: Shinjuku-ku, Tokyo; President: Tomoaki Kudo) has announced the launch of 'JAPAN AI KNOWLEDGE,' an evolution of its 'JAPAN AI CS' solution, designed to drive the autonomous management of corporate knowledge and customer support inquiries.

Ten new AI agents have been added, significantly improving the efficiency of accumulating and managing internal knowledge and operational data.

Background of the Service Expansion Many companies face challenges with fragmented manuals, FAQs, and inquiry histories, leading to difficulty in finding information and the 'personalization' of support workflows. In customer support, inconsistency and high training costs are significant risks, making the creation of systems to continuously accumulate and utilize knowledge critical.

About JAPAN AI KNOWLEDGE This solution centrally manages internal knowledge and operational data, allowing AI to perform cross-functional searches and automatically generate response drafts. It creates a mechanism where knowledge is accumulated as an asset with every interaction, such as by generating FAQ updates from support logs.

10 New AI Agents

[Inquiry Support Group] 1. CS Inquiry Triage AGENT: Structures and prioritizes emails. 2. Knowledge Advice AGENT: Generates advice to support operator decisions. 3. AI Answer Generation AGENT: Automatically drafts customer response emails.

[Knowledge Accumulation & Maintenance Group] 4. FAQ Creation AGENT: Automates FAQ generation. 5. Internal Knowledge Creation AGENT: Structures and saves interaction histories. 6. Manual Assistance & Update Proposal AGENT: Reduces labor for manual creation/updates. 7. Help Article Creation & Update Proposal AGENT: Automates help article maintenance.

[Knowledge Analysis & Improvement Group] 8. Daily/Weekly Reports: Manages utilization via dashboards. 9. VOC Analysis: Collects and analyzes 'Voice of Customer' (VOC). 10. Search Query Gap Analysis AGENT: Automatically detects missing FAQs.

Future Outlook Starting with the customer support domain, the company aims to expand this as a company-wide knowledge management and utilization platform, covering departments like sales, HR, accounting, and development.