NEC Receives ServiceNow AI Pacesetter Innovation Award

NEC has received the AI Pacesetter Innovation Award from ServiceNow. Serving as the only winner from Japan out of four globally selected companies in 2026, NEC was recognized for automating HR inquiry handling and knowledge base creation. By deploying AI agents and generative AI across its 100,000-employee group, NEC improved its self-resolution rate by 92%, reduced annual inquiry hours by 10,000, and cut maintenance costs for knowledge articles by 50%. This project was driven under direct CEO oversight to establish reliable AI governance, control user permissions, and ensure accurate responses. Built upon NEC's BluStellar value creation model, the initiative showcases their client-zero strategy to validate advanced technologies internally before delivering IT asset and vulnerability management solutions to customers.