NEC Significantly Enhances Integration Between Hotel Core System "NEHOPS" and Cleaning Management System "Jtas", Achieving "Real-time Linking" and "AI Analysis" for Arrangements and Requests

NEC has released Phase 2 of its enhanced integration between "Jtas", the specialized room cleaning system by Edeyans Inc. (Headquarters: Chuo-ku, Tokyo; President: Hiroyuki Katayama; hereinafter "Edeyans"), which promotes DX (Digital Transformation) in hotel room cleaning, and NEC's hotel core system (PMS) "NEHOPS", which boasts a high market share primarily among major domestic hotel chains. This update enables real-time linking of arrangements and request codes, which were previously handled on a daily basis. Furthermore, by incorporating a function where AI automatically scrutinizes the content of free memos and reflects it in cleaning instructions, along with a significant expansion of linked items, it brings on-site information transmission errors in hotels closer to zero and substantially reduces the workload for staff.

Background of the Update (Eliminating Workload from Analog Communication)

In previous operations, changes in reservation details or additional requests that occurred during the day were not linked in real-time, necessitating communication via phone or word-of-mouth between hotel staff and cleaning companies. This not only consumed the working hours of both parties but also presented challenges such as information being accurately conveyed only to staff proficient in Japanese, and the risk of omissions due to human error.

Main Functional Updates

1. Real-time Linking of Arrangements and Request Information

Arrangements (quantity, name, memo) and request codes can now be linked in real-time, eliminating the need for phone calls due to daytime changes. This not only reduces staff effort but also prevents errors in guest services and avoids a decrease in satisfaction.

2. Automation of Cleaning Instruction Creation by AI (Free Memo Linking)

AI will scrutinize the content of "free memos," which have been newly added as a linked item. By automatically extracting items related to cleaning (e.g., specific equipment rentals or individual cleaning instructions) from a vast number of memos and adding them to arrangement information, it eliminates the need for staff to check guest information one by one, dramatically reducing the effort required to create cleaning instructions.

3. Significant Expansion of Linked Items

The following items have newly become subject to linking. This improves versatility, such as filtering and batch operations within Jtas, enabling support for a wider range of tasks.

Free memos (1 & 2), number of baby cots (BCT), NBA (Nothing But Address) flag, room change information, early check-in/late check-out flags, related reservation information, etc.

Expected Effects

・Reduction in Communication Costs

Telephone communication tasks are eliminated, allowing staff to focus on higher value-added work.

・Improvement in Customer Satisfaction

Prevents omissions due to transmission errors and establishes a system that accurately responds to guest requests.

・Utilization of Multinational Staff

Enhanced information sharing through the system enables reliable instruction transmission regardless of language.

Future Outlook

Through its collaboration with Edeyans, NEC aims to elevate the operational quality of the hotel industry and establish a new standard for hotel management in an era of increasing labor shortages.

NEHOPS

NEC will sequentially launch "NEHOPS+", a significantly renewed version of its hotel core business system "NEHOPS" (Nehops), which has been introduced in approximately 1,000 hotels (*). Under the concept "The power to connect fosters the future of hotels," it supports the sophistication of hotel management by connecting hotels with guests, staff, and various partners and systems through data. It contributes to the realization of high-quality hospitality through deep customer understanding, swift decision-making in management, and addressing labor shortages.

https://jpn.nec.com/hotel/nehopsplus/nehops/index.html

(*) NEC research

Specialized Room Cleaning System "Jtas"

Jtas is a system that digitizes and centrally manages all inefficient analog operations between hotels and cleaning companies, achieving both operational efficiency and improvement in CS (Customer Satisfaction) scores. It has been introduced in over 80,000 rooms cumulatively, including major domestic hotel chains and Forbes Five-Star hotels.

https://jtas-service.com/saas/

Edeyans Inc. Company Overview

Representative: President Hiroyuki Katayama

Established: June 1, 2018

Location:

Tokyo Headquarters: KYOE PLAZA KAYABACHO II 6F, 1-11-9 Nihonbashi Kayabacho, Chuo-ku, Tokyo

Osaka Headquarters: Higashi Bldg. 302, 1-3-2 Kawaramachi, Chuo-ku, Osaka

Sapporo Office: Haruno Bldg. 3F, 1-16-1 Minami 1-jo Nishi, Chuo-ku, Sapporo, Hokkaido

Business Activities: Development and provision of the specialized room cleaning system "Jtas", hotel room cleaning business

[Jtas Document Download]

d78149-1356-9c02217adbcec70297835d96e2e20237.pdf

<Inquiries Regarding This Matter>

NEC Commerce Solutions Division Hotel DX Group

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