Kanxashi Launches 'Kasu-hara Yojinbo' Service to Combat Customer Harassment in Hotels

Kanxashi Co., Ltd. announced the launch of 'Kasu-hara Yojinbo,' a specialized service designed to help the accommodation industry establish countermeasures against customer harassment (Kasu-hara), starting June 1, 2026. This initiative precedes the October 1, 2026, deadline when the revised Labor Policy Comprehensive Promotion Act will mandate all Japanese companies to implement anti-harassment measures. The service offers one-stop support focusing on deterrence, practical response, regulation formulation, and education. It specifically addresses the hotel industry's challenges, such as chronic labor shortages and high emotional burdens on staff, by providing expert guidance and future options like legal coordination and employee recovery programs.