Karakuri Enters Voice Business with Outcome-Based AI Voice Agent

Karakuri Inc. announced its entry into the voice business, leveraging its expertise in AI solutions for contact centers and CX. The new product, 'KARAKURI voice agent,' is designed to automatically complete post-call tasks—such as CRM integration, application creation, ticket generation, and email dispatch—rather than just handling initial phone responses. The company is currently piloting an outcome-based pricing model, where fees are charged based on the number of completed tasks, and is seeking design partners. While voice bots have become common for automation, contact centers face issues like high abandonment rates and long after-call work (ACW) times. Traditional usage-based pricing models often create a conflict of interest, as vendors lose revenue when efficiency improves. Karakuri aims to resolve this by aligning incentives through a performance-based model. The agent is designed to reduce the number of tasks requiring human intervention. Target industries include e-commerce, finance, and insurance. Karakuri aims to transform contact centers from labor-intensive sites into learning business systems.