Kokopelli Inc. (Chiyoda-ku, Tokyo; CEO: Shigeru Kondo, hereinafter 'Kokopelli') announces that Nishi Chugoku Shinkin Bank (Shimonoseki, Yamaguchi Prefecture; Chairman: Hiroshi Ikegami) has decided to introduce 'SAF (Safu)', an AI FAQ service for financial institutions, and has begun initiatives for its future utilization.

'SAF' is an AI FAQ service tailored for financial institutions, where AI learns from internal documents such as operational guidelines and product knowledge. Staff can ask natural language questions and receive immediate responses, thereby enhancing operational efficiency, knowledge sharing, and the quality of corporate sales and customer service.

Background of Introduction

Financial institutions manage vast amounts of information, including operational regulations, manuals, and past case records. It has been challenging for staff to quickly access the information they need, often leading to time-consuming searches and reduced efficiency in customer service and internal operations.

To address this issue, Nishi Chugoku Shinkin Bank has decided to introduce 'SAF', leveraging generative AI to enable instant responses to inquiries about internal regulations and documents. This initiative aims to create an environment where staff can rapidly access up-to-date information, reduce the burden of inquiries, accelerate onboarding for junior staff, and ultimately improve productivity and standardize service quality.

About the AI FAQ Service 'SAF' for Financial Institutions

'SAF' is designed to make critical information easily accessible to all staff within financial institutions. Employees can simply ask questions in natural language and instantly retrieve relevant information from extensive operational manuals and guidelines.

Beyond simple keyword searches, 'SAF' uses AI to understand context and deliver accurate answers, enabling access to information that might otherwise be overlooked. Additionally, the service includes administrative functions for analyzing usage patterns and generating draft approval documents, which will be utilized for internal training and operational improvements.

Future Plans

Kokopelli will continue to support financial institutions by enhancing the functionality and accuracy of 'SAF'. The company also plans to strengthen integration with 'Big Advance', its business support platform for SMEs, to contribute to the growth of regional enterprises and the development of local economies.

Furthermore, Kokopelli aims to accelerate financial digital transformation (DX) by improving operational efficiency and customer service in the financial sector.

◾️ About Kokopelli Inc.

Name: Kokopelli Inc.

Headquarters: Kioicho Building 11F, 3-12 Kioicho, Chiyoda-ku, Tokyo

Representative: CEO Shigeru Kondo

Founded: June 2007

Business: Business platform services

URL: https://www.kokopelli-inc.com/

Key Services: 'Big Advance' – Business support service for SMEs

'Big Advance Global' – International business matching platform

FACT BOX

  • Source: PR TIMES
  • Category: New Product
  • Products / services: SAF / Big Advance