Webinar Announcement: 'PC Procurement, Return, and Fault Response: Over-reliance on Personal Memory'

The On-Site Burden of Device Management on IT Departments

Device management involves daily, ongoing tasks such as PC procurement due to hiring or internal transfers, handling returns from users, and adjusting exchanges or repairs for malfunctions. Meanwhile, IT departments are increasingly required to fulfill more strategic roles, such as driving digital transformation (DX), strengthening security, and leveraging cloud services. When minute tasks in device management are concentrated on specific staff members within a limited team, IT departments find themselves caught up in daily operations, leaving little time for the strategic work they should be prioritizing.

PC Procurement, Returns, and Repairs Dependent on Individual Memory

Often, tasks like PC procurement, returns, and maintenance rely on the experience and memory of specific staff or individual communication via email and chat. Because it is difficult for anyone other than the person in charge to know which user has which PC, the status of returns or exchanges, or the next steps required, tasks are prone to being missed or delayed. Such person-dependent operations not only stop operations when the responsible person is absent but can also lead to staff fatigue due to concentrated workloads and an increased risk of turnover.

Institutionalizing Device Management through SaaS and Operational Support

This webinar explains how to shift PC procurement, return, and maintenance processes from being dependent on personal memory or ad-hoc responses to being driven by an organized system. PFU's 'OTOMO for IT Operations Device Management Package' combines standardized, company-wide processes with operational support from PFU’s IT experts to eliminate person-dependency, prevent inconsistencies in procedures and oversight, and ensure stable service quality. Moving beyond mere SaaS implementation or operational outsourcing, the session will highlight points for creating an operational structure that can be continuously maintained by a small team, from the adoption of SaaS to the stabilization and improvement of device management.