Experience Design Week 2026

>>Click here for details on Experience Design Week 2026<<

At "Experience Design Week 2026," held daily from 12:00 PM to 12:45 PM between July 27 (Mon) and July 31 (Fri), leading companies and experts in CX and EX will speak over five days.

The presentation title for Mr. Iwano from NTT Docomo Business, who will be speaking on July 28 (Tue), has been decided.

The presentation theme is "NTT Docomo Business's CX Transformation Expanding Through Internal Communities and VoC."

NTT Docomo Business is expanding its CX promotion initiatives across the entire organization by utilizing customer voice (VoC) and operating internal communities. This presentation will cover specific practical examples, strategies for embedding CX into the field, and key points for fostering cross-departmental co-creation.

"How can CX promotion be rooted in the organization?"

"How can internal stakeholders be involved?"

This session offers many hints for those facing such challenges.

Please join us.

For program details and free viewing registration, click here.

About Experience Design Week

Date and Time: July 27, 2026 (Mon) - July 31, 2026 (Fri), daily from 12:00 PM - 12:45 PM

Format: Online (Zoom Webinar)

Participation Fee: Free

Organizer: MCT Inc. >>Click here for details on Experience Design Week 2026<<

<Speaker Information>

July 27 (Mon): [MCT] Hideaki Shirane, Jonathan Brown

July 28 (Tue): [NTT Docomo Business] Keita Iwano

July 29 (Wed): [Panasonic EW] Yuki Kurabayashi

July 30 (Thu): [Qualtrics] Kenichi Nakatani

July 31 (Fri): [Taiho Pharmaceutical] Kenta Sakai

Company Overview

[MCT Inc.]

A consulting firm that supports companies in creating customer value and achieving business growth, centered on human-centered design and CX management. They have a proven track record in a wide range of areas including service design, product development, and CX measurement/improvement.

https://mctinc.jp/

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