Call Center System "MediaCalls" Releases Browser Phone Version, Enabling Full Functionality via Web Browser.

MediaLink Co., Ltd., a provider of the "MediaCalls" call center system and "DX Denwa" AI phone agent, announced the release of a new browser phone version for "MediaCalls". "MediaCalls" is an all-in-one call center system (voice tech CTI) developed by MediaLink, featuring ACD, CTI, and IVR for medium to large inbound call centers. It supports both on-premise and cloud deployments and is scalable. The browser phone version enables full functionality via a web browser, requiring only an internet-connected PC. This eliminates the need for application installation and VPN, simplifying setup for remote work and reducing costs. All communications, including voice calls, are encrypted, enhancing security. Google Chrome (Windows) is the recommended browser. Future development plans include AI-driven voicebot routing for automatic call transfers based on speech content and AI-based call reason analysis for classifying and aggregating inquiry reasons. MediaLink Co., Ltd. was established in July 2009, headquartered in Minato-ku, Tokyo, with Atsushi Matsumoto as Representative Director, specializing in business communication system development and consulting.