Mobilus to Exhibit and Speak at Western Japan's Largest "Call Center/CRM Demo & Conference 2026 in Osaka"

Mobilus Inc., a company that develops and provides CX solutions for contact centers, along with its subsidiary vottia Inc., announced that they will exhibit and present seminars at the 19th "Call Center/CRM Demo & Conference 2026 in Osaka," to be held on Wednesday, May 27, and Thursday, May 28, 2026.

Mobilus contributes to enhancing corporate value by designing customer experiences (CX) that proactively address client customers' issues. A key strength is AI solution development, including "MooA®," an operational support generative AI service incorporating proprietary AI technology, and the "Mobi Series," SaaS solutions with a track record of over 500 company implementations. Its subsidiary, vottia, operates under the mission "Creating future customer experiences through collaboration between humans and AI," providing the business-specific AI agent "maestra."

At the exhibition booth, these next-generation solutions will be introduced. The advanced AI agent-type voicebot "MOBI VOICE®" enables natural conversations, similar to speaking with a person, by handling free-form speech and batch-hearing of multiple items. The operational support AI "MooA®" consists of the "MooA CommNavi®" response support dashboard and the "MooA KnowledgeBase®" knowledge management system. It supports post-call work reduction and CX improvement through no-touch interaction summaries, intent extraction, and automatic generation of QA drafts. The business-specific AI agent "maestra" is unique in its ability to build a "multi-agent" system that resolves complex inquiries across both phone and chat, all without coding.

Furthermore, Mobilus will speak at two seminars. The first, titled "From 'Recording' to 'Insight': The Evolution of Transcription and Summarization Creating the Next-Gen Contact Center," will be presented by Executive Officer Yoshihiko Shintani. It will unveil the latest methods for achieving zero-touch summarization and intent extraction, centered on the concept of "Business Fit"—tailoring AI to the workplace. The second is a breakout session on the theme of "'Success Patterns' for AI Agent Implementation," which will examine use case selection and design patterns. Through these sessions, the company will present a next-generation standard that elevates AI from a mere recording tool to one that accelerates improvement and generates tangible results.