【Latest Review Survey】Analysis of Reviews for Villa Fontaine! What Customer Satisfaction and Challenge Points Emerged from Keyword Analysis?

mov Inc. (Representative Director: Makoto Watanabe, Headquarters: Shibuya-ku, Tokyo, hereinafter referred to as mov), which operates "Honichi Lab," the industry's largest inbound business media, and "Kuchikomi Com," a centralized customer acquisition platform for stores, has announced its unique "Review Analysis Report" based on the latest review data of the survey target.

・View the report in detail (free)

https://honichi.com/reports/202605_review_hotel_villafontaine/

Survey Overview

Survey target: 12 "Villa Fontaine" hotels

Survey resource: Reviews publicly available on Google Maps

Review survey period: April 25, 2025 - April 24, 2026

Total number of reviews: 1,060 / Number of foreign language reviews: 436

Survey method: Data on the survey resource was uniquely analyzed using "Kuchikomi Com" (inbound option), which "turns review sites into more sales."

Survey Content

Here, we introduce a part of the review analysis results revealed by our unique survey.

Average review rating for "Villa Fontaine" is ★4.13

We calculated the "average review rating" and "number of reviews" for Villa Fontaine.

The average review rating for the past year was ★4.13, and the number of reviews per facility was 88.

Also, the breakdown of review ratings was ★5 at 50.3% and ★4 at 28.2%.

Keywords with high ratings in the "Facilities" category

Keywords frequently appearing in reviews were classified by category and analyzed in detail.

The positive rate for "location" was the highest at 75.1%.

Furthermore, when ranking positive keywords related to "facilities," the positive rate for keywords related to a certain facility was low, indicating challenges from customer evaluation points.

In addition, the review analysis report also announces the average foreign language review rating and the language ratio of reviews.

For details, please refer to the survey materials.

・View the report in detail (free)

https://honichi.com/reports/202605_review_hotel_villafontaine/

Click here for service details

What is "Kuchikomi Com" that "turns review sites into more sales"?

Kuchikomi Com is a "centralized customer acquisition platform for stores" that "turns review sites into more sales" both domestically and internationally.

It supports store improvement utilizing review analysis data, increasing customer acquisition from Google Maps and review sites, and reducing the man-hours for updating store information on multiple review sites. Furthermore, it is linked with inbound-specific sites, supporting multilingual store information maintenance, review analysis, and inbound MEO measures.

It is widely used regardless of industry, including restaurants, commercial facilities, retail stores, and even in collaboration with local governments.

<Kuchikomi Com Feature 1>

Linked with 32 sites including your own HP! Centralized management of store information, menus/products, and posts

Kuchikomi Com can be linked with 32 domestic and international sites, including your own HP and Google Maps. By updating store opening hours and menu information as master data, you can collectively update store information and post content on each site, which can be used for man-hour reduction and customer acquisition measures for your store.

<Kuchikomi Com Feature 2>

Centralized review management! AI supports analysis and replies

By having AI analyze and score collected reviews and questionnaires, difficult-to-analyze customer feedback can be quantitatively analyzed from various perspectives, which can be used for management decisions and store improvements. AI also supports replying to reviews, enabling smooth communication with customers.

<Kuchikomi Com Feature 3>

Inbound support! MEO measures utilizing the latest information and know-how

Kuchikomi Com can centrally manage and operate Google Maps, Dianping, other overseas sites, and your own HP's store search page, which are important for inbound measures. Furthermore, mov, which provides Kuchikomi Com, operates "Honichi Lab," the industry's largest inbound business media, and supports MEO measures by utilizing its abundant knowledge and know-how.

Learn more about Kuchikomi Com

What is "Honichi Lab," the industry's largest inbound business media?

Honichi Lab is the industry's largest inbound business media that delivers news and data related to foreign visitors to Japan daily for inbound managers and inbound marketing managers.

It delivers various inbound-related data such as the number of visitors by nationality, route information for entry and exit, and inbound status by prefecture, while also delivering various articles in daily news such as "government policies and trends," "information on subsidies for inbound measures," and "know-how for inbound measures."