NeedsWell Signs Distribution Agency Agreement for Conversational AI Agent 'Terry2 mini'

NeedsWell Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Hajime Matsuoka) announces that it has signed a distribution agency agreement with Hmcomm Co., Ltd. (Headquarters: Minato-ku, Tokyo; President, CEO: Koji Mihon, hereinafter "Hmcomm") regarding the sales of the conversational AI agent "Terry2 mini" provided by Hmcomm.

1. Background

In recent years, labor shortages have become increasingly severe across various sectors, including call centers, local governments, finance, and manufacturing, leading to a surge in demand for voice AI solutions aimed at improving operational efficiency. However, traditional voice AI implementations have faced significant barriers, such as high integration costs, long deployment timelines, and the difficulty of securing specialized technical personnel.

To address these challenges, Hmcomm launched "Terry2 mini" in May 2026 as a SaaS-based service that enables rapid and cost-effective deployment.

2. Key Features of "Terry2 mini"

"Terry2 mini" inherits the high-precision speech recognition and natural language processing technologies of the original "Terry2," while being designed as a standardized product. Its main features are as follows:

1. Rapid Deployment: Utilizing standardized functions, it enables swift operational launch in as little as a few days to several weeks.

2. Low-Cost Operation: Offered as a SaaS service, it minimizes upfront investment and operates on a monthly subscription model.

3. Business-Specific Packages: Supports ready-to-deploy use cases such as FAQ handling, initial customer intake, and appointment booking.

4. Natural Dialogue Experience: Leverages generative AI to deliver real-time, human-like conversational interactions.

3. Future Outlook and Synergies

Since the start of their business partnership on May 19, 2025, Hmcomm and NeedsWell have been advancing collaboration in voice-based digital transformation (DX) solutions.

Moving forward, by integrating Terry2 mini into its solution portfolio, NeedsWell aims to strengthen its revenue foundation through the expansion of subscription-based business models.

Additionally, the company will pursue cross-selling leveraging its existing customer base and develop industry-specific solutions, further enhancing its competitive advantage in the DX domain—a key growth area—thereby driving medium- to long-term growth and increasing corporate value.

4. Future Outlook

At present, the impact of this agreement on the company's financial performance is expected to be minimal. However, in the medium to long term, it is anticipated to contribute significantly to strengthening the company's revenue base and improving growth prospects. Should any material impact on performance become evident in the future, the company will promptly disclose such information.

5. Company Overview

[Company Information]

Company Name: NeedsWell Co., Ltd.

Headquarters: 4-1 Kioicho, Chiyoda-ku, Tokyo, 13th Floor, New Otani Garden Court

Representative: President and CEO Hajime Matsuoka

Established: October 1986

URL: https://www.needswell.com/

Business Activities: Software development, operation, and maintenance; development, sales, operation, and maintenance of solution products; research and development of related technologies and solutions (including AI-driven development).

[Press Resources]

IR News: https://www.needswell.com/ir/news

Other Announcements: https://www.needswell.com/news/index

[Inquiries regarding products and services]: Sales Department

Email: [email protected]

Phone: 050-5357-8344 (direct)

[Inquiries regarding press releases]: Corporate Planning Department

Email: [email protected]