Case Study Interview: Sauna & Spa Hotel Kisuke-no-Yado Matsuyama Station Branch Implements Hotel Management System and Self-Check-in Kiosks

NetSys Japan is a company that develops and operates systems supporting hotel management, actively promoting innovative practices within the hospitality industry.

We have published an interview detailing how 'Sauna & Spa Hotel Kisuke-no-Yado Matsuyama Station Branch' (hereinafter 'Kisuke-no-Yado') in Matsuyama City, Ehime Prefecture, achieved a balance between efficient operation and a comfortable guest experience.

Upon opening, the hotel implemented a Hotel Management System (PMS) and self-check-in kiosks to streamline reservation and room management and check-in processes, creating an environment where guests can enjoy a smoother, more comfortable stay.

Located a one-minute walk from JR Matsuyama Station on the second floor of the 'Kisuke BOX' entertainment facility, Kisuke-no-Yado is a men-only capsule hotel with 68 beds. It offers integrated access to natural hot springs, saunas, bedrock baths, and lounge spaces.

The facility required a system that could handle both lodging operations and hot spring facility management, even when operated by staff without specialized hotel-industry knowledge. They chose 'Core Cast' for its simplicity, ease of learning for basic tasks, and robust support structure.

Furthermore, the introduction of the 'Core Touch' self-check-in kiosk enabled guests to handle check-ins themselves. This has alleviated congestion at the reception area, where lodging guests and hot spring users mix, and allowed the hotel to standardize its reception procedures.