Order with Confidence, Deliver with Peace of Mind! Delivery Rider Special Act Takes Effect Tomorrow as Four Ministries Join Forces to Strengthen Insurance, Wages, and Food Safety

The delivery industry is undergoing a major transformation, as the long-awaited 'Delivery Rider Special Act' officially comes into effect at midnight tomorrow (21st). To ensure smooth implementation and balance the industry ecosystem, the Ministry of Labor, Ministry of Economic Affairs, Ministry of Transportation and Communications, and Ministry of Health and Welfare—four key government bodies—have spent the past six months preparing and jointly launching a series of critical supporting regulations. These cover labor rights, merchant fairness, traffic safety, and food hygiene, comprehensively building a safe, transparent, and fair industrial environment that creates a win-win situation for delivery riders, platforms, merchants, and consumers.

The core of this new legal framework is to correct the previous imbalance where platforms held absolute power and riders were relatively vulnerable. On labor rights—the top concern for riders—the new system clearly defines compensation calculation methods and requires platforms to provide more transparent dispatch information. It also establishes reasonable appeal procedures for suspension or contract termination, ensuring riders’ rights are protected. Most importantly, the Ministry of Labor mandates significantly enhanced commercial insurance coverage during working hours and introduces a new application channel for occupational injury insurance, ensuring delivery riders have a genuine safety net as they navigate city streets.

For the general public, this reform brings tangible benefits. The Ministry of Transportation strengthens refund policies for canceled orders, enhances transaction information disclosure, and clarifies platform accountability, protecting consumers’ rights after placing orders. The Ministry of Health and Welfare sets hygiene management standards for the delivery process, requiring platforms to implement food safety education for delivery personnel and regulate meal pickup, handling, and transportation details to effectively reduce contamination risks and ensure safer dining experiences.

Additionally, for partner merchants, the Ministry of Economic Affairs has established clear contractual guidelines to increase transparency in commission rates and fees, preventing platforms from unilaterally changing rules. It also requires platforms to set up dispute resolution mechanisms to protect merchants’ business rights.

The Ministry of Labor emphasizes that this special act is not only about protecting workers but also represents a 'four-win' system upgrade. Through legalization, delivery riders gain stable protections, consumers enjoy more transparent services, merchants operate in a fairer trading environment, and platform operators can sustainably grow within a regulated framework. The Ministry has launched a 'Delivery Rider Rights Protection Zone' on its official website to help stakeholders understand the details and will establish a regular communication mechanism to continuously address operational issues, jointly safeguarding this essential delivery industry chain that is deeply integrated into daily life.