Travel App 'NEWT' Announces Full Refunds and Support Measures Amid Middle East Situation (Updated July 16)

Reiwa Travel Co., Ltd. (Headquarters: Shibuya-ku, Tokyo; Representative Director: Takaya Shinotsuka), operator of the smart and affordable travel app 'NEWT (Newt),' previously announced a special full refund policy for travel to or via the Middle East with departure dates up to July 31 (Fri). This special measure has now been extended to include departures up to August 16, 2026 (Sun).

NEWT continues to operate a dedicated 24-hour customer support line, strengthening its rapid and flexible response system.

We sincerely hope for a swift resolution to the situation and the safety of those in the region. NEWT will continue to prioritize customer safety, closely monitoring developments and official announcements, and making responsible decisions accordingly.

◆ Inquiry Form: https://newt.zendesk.com/hc/ja/requests/new

◾️ Support Details

The company will fully cover cancellation fees (full refund) for eligible bookings.

Priority 24-hour support will be provided for customers currently in the Middle East or in regions such as Europe awaiting connecting flights for return.

※ Please note that if information on the Ministry of Foreign Affairs' safety website changes, this support policy may be adjusted immediately.

Ministry of Foreign Affairs: Overseas Safety Website (https://www.anzen.mofa.go.jp/)

◾️ Eligible Scope

Tours (inbound and outbound package tours) with destinations in or transit through Middle Eastern countries such as the United Arab Emirates and Qatar.

◾️ Eligible Period

Departure dates: Tours departing between March 1, 2026 (Sun) and August 16, 2026 (Sun) (inbound and outbound package tours eligible).

Based on the evolving situation and travel advisories from the Ministry of Foreign Affairs and other authorities, support for departures after August 16 will be considered progressively. The latest updates will be posted on our website.

◾️ Eligibility Criteria

Travel booked through NEWT's inbound or outbound package tours that has become difficult to carry out or requires changes due to the changing situation in the Middle East.

◾️ Refund Procedure

Please contact us via the inquiry form with all necessary information clearly stated.

For any questions regarding the refund process or your current travel booking, please contact us via the inquiry form.

For bookings made through NEWT Hotels, support policies vary by facility, so we will provide individual guidance. If you have concerns, please contact us via the inquiry form.

Inquiry Form: https://newt.zendesk.com/hc/ja/requests/new

◾️ Future Policy

Travel to or via the Middle East will be suspended until August 16, 2026. Decisions on resuming services will be based on the evolving situation.

NEWT will continue to closely monitor developments and official announcements, prioritizing customer safety and responding swiftly and responsibly.

※ This release is based on information as of July 16, 2026.

◆ Smart and Affordable Travel App 'NEWT (Newt)'

Web version Overseas Tours: https://newt.net/

Hotels & Accommodations: https://newt.net/hotel

App: https://newt.net/app

Official LINE: https://lin.ee/ZKchfbF

Reiwa Travel Company Overview

Reiwa Travel is a digital travel agency with the mission of 'New travel for everyone,' aiming to deliver new travel experiences and social value. Since April 2022, we have offered the smart and affordable travel app 'NEWT (Newt).' We are maximizing digital transformation in travel reservations and management, striving to create social value through travel experiences.

Company Name: Reiwa Travel Co., Ltd.

Headquarters: Shibuya Info Tower 15F, 20-1 Sakuragaokacho, Shibuya-ku, Tokyo

Representative: Representative Director Takaya Shinotsuka

Founded: April 5, 2021

Business: Travel Agency Services

License: Class 1 Travel Agency (Japan Tourism Agency License No. 2123)

Affiliations: JATA (Japan Association of Travel Agents) Full Member, IATA (International Air Transport Association) Accredited Agent

Company Website: https://newt.net/company

NEWT Brand Page: https://newt.net/brand

Official SNS:

・LINE: https://lin.ee/ZKchfbF

・X: https://x.com/newt_travel

・Instagram: https://www.instagram.com/newt_guide/

・Threads: https://www.threads.com/@newt_guide

・TikTok: https://www.tiktok.com/@newt_travel

・YouTube: https://www.youtube.com/@newt_travel