Approximately 47% Feel the Issue of Personalization in Payroll Tasks. Around 80% State No Measures Taken Against It

The reality of the burden and personalization of payroll calculation tasks: Real voices from corporate experienced personnel

Payroll calculation tasks inevitably occur at a fixed timing every month.

While it is an important task directly linked to employees' livelihoods, it is not uncommon for companies to experience "black-boxing," where only specific persons in charge understand the process.

Therefore, in collaboration with MHC Triple Win Inc., we conducted a questionnaire survey on "The reality of the burden and personalization of payroll calculation tasks" targeting 57 men and women nationwide who answered in a preliminary survey that they "have experience in payroll calculation and HR/labor management tasks at a company."

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"Questionnaire survey on the reality of the burden and personalization of payroll calculation tasks" Survey Overview

Survey method: Internet questionnaire

Survey period: May 1 to May 13, 2026

Survey respondents: Men and women nationwide who answered in a preliminary survey that they "have experience in payroll calculation and HR/labor management tasks at a company"

Valid responses: 57 samples

Question contents:

Question 1: Have you ever felt the issue of personalization in payroll calculation tasks, such as "only specific persons in charge understand" or "operations stop when the person in charge takes a day off"?

Question 2: In what specific situations did you face difficulties?

Question 3: Have you ever struggled with the handover when the person in charge of payroll calculation resigned or was transferred?

Question 4: How long did the handover take?

Question 5: Did the lack of handover or personalization affect business quality?

Question 6: What kind of impact was there? (Multiple answers allowed)

Question 7: Are you taking any measures to resolve personalization and burden?

*As a general rule, numbers are rounded to one decimal place, so the total may not be exactly 100%.

47.3% answered that they "have felt the issue of personalization" in payroll calculation tasks

First, we asked if they had ever felt the issue of personalization in payroll calculation tasks.

The results showed that 14.0% answered "Often" and 33.3% answered "Somewhat," meaning a combined 47.3% realize the issue of personalization.

It is evident that approximately one in two people view the personalization of payroll calculation tasks as a familiar problem.

We asked about the specific situations where they faced difficulties, and here are some of the responses:

- Only the person in charge understands the payroll system. (Female in her 40s)

- Nobody knows how to do it. (Male in his 40s)

- Not knowing where things are. (Male in his 60s)

- Situations requiring special allocation processing. (Male in his 60s)

- Cannot verify whether the calculation results are correct. (Male in his 60s)

From the voices gathered, difficulties concerning the foundation of the operations emerged, such as "not knowing the method itself," "data storage locations are not shared," and "cannot determine the accuracy of the calculation results."

It seems that personalization is not just a matter of operational efficiency but creates a state where employees other than the person in charge cannot intervene.

31.6% answered that they "have struggled with the handover" when the person in charge resigned or was transferred

Next, we asked about experiences of struggling with the handover when the person in charge of payroll calculation resigned or was transferred.

The result was that 31.6% answered "Yes."

It shows that when a handover occurs due to the resignation or transfer of the person in charge, about one in three people feels some kind of burden or difficulty.

So, how much time was actually required for the handover?

We asked about the period required for the handover.

As a result, "Less than 1 week" and "1 week to less than 1 month" tied for the top at 33.3% each, followed by "1 to less than 3 months" at 22.2%.

On the other hand, what is noteworthy is that 11.1% answered, "Could not hand over sufficiently."

Payroll calculation is an important task directly linked to employees' livelihoods.

That is why the risk of proceeding with tasks while the handover remains insufficient should never be taken lightly.

83.3% answered that "business quality was affected" due to insufficient handover or personalization

Subsequently, we asked those who had experienced difficulties with handovers about the impact on business quality.

The result was 83.3% answering "Somewhat affected."

Among those who have struggled with handovers, over 80% felt some form of impact on business quality.