About 20% of people who know "Phone Fortune-Telling" have used it! Approximately 79% of users responded that they "felt relieved/became more positive."

"Phone Fortune-Telling," known to those in the know. What is the satisfaction level of users?

When you're alone with your worries at night, it can be disheartening if there's no one nearby to talk to.

There's a service called "phone fortune-telling" that allows you to speak with a professional fortune teller over the phone.

You might have heard the name, but perhaps not many people have actually used it.

So, how do those who have used it feel?

Therefore, in collaboration with the phone fortune-telling service "Madea," we conducted a survey on "Awareness and Usage of Phone Fortune-Telling" targeting 500 men and women nationwide.

*When quoting the content of this press release, please take the following actions:*

- Indicate that the source is "A survey by NEXER Group Inc. and the phone fortune-telling service 'Madea.'"

- Include a link to Madea (https://madear.jp/)

Survey Overview: "Awareness and Usage of Phone Fortune-Telling"

Survey Method: Internet-based questionnaire

Survey Period: July 1, 2026 - July 6, 2026

Target Respondents: Men and women nationwide

Valid Responses: 500 samples

Questions:

Question 1: Do you know about the service "phone fortune-telling"?

Question 2: Where did you learn about "phone fortune-telling"? (Multiple selections allowed)

Question 3: Have you ever used phone fortune-telling before?

Question 4: What was the reason for using phone fortune-telling?

Question 5: By using phone fortune-telling, have you experienced feeling relieved or becoming more positive, regardless of whether you believe in it or not?

Question 6: What are the reasons for not using phone fortune-telling? (Multiple selections allowed)

Question 7: What kind of features or conditions would make you want to try or use phone fortune-telling more? (Multiple selections allowed)

Question 8: Please choose one condition you value most from the above and explain why.

*Note: In principle, figures are rounded to the second decimal place, so the total may not be 100%.

14.0% responded that they "know" the service "phone fortune-telling."

First, we asked if people were aware of the "phone fortune-telling" service.

The results showed that 14.0% answered "I know," and 86.0% answered "I don't know."

While it may not be a widely known service at this point, a certain number of people are aware of it, and its recognition as a method of receiving fortune-telling is gradually increasing.

40.0% responded that they learned about "phone fortune-telling" through "Web advertisements."

Next, we asked those who knew about the "phone fortune-telling" service where they learned about it.

The most common answer was "Web advertisements" at 40.0%. This was followed by "Internet search" at 28.6%, and "SNS" and "TV/Magazines" both at 21.4%.

These results indicate that phone fortune-telling is a service that people often learn about through the internet.

It's possible that people encounter phone fortune-telling while searching for necessary information when they have concerns or something on their mind.

20.1% responded that they have "used" phone fortune-telling.

Next, we asked those who knew about the "phone fortune-telling" service if they had ever used it.

The results showed that 2.9% had "used it many times," and 8.6% had "used it a few times" and "used it once," totaling 20.1% of people who had experience using phone fortune-telling.

On the other hand, 80.0% had "never used it."

We also asked about the reasons for using phone fortune-telling, and we will introduce some of them.

What was the reason for using phone fortune-telling?

- Because I had something to consult about. (20s, Female)

- Heartbreak. (20s, Female)

- Romance. (30s, Female)

- The fortune-telling had good reviews. (40s, Female)

It is clear that the vast majority of people, 80%, have not yet used phone fortune-telling.

On the other hand, looking at the reasons for using phone fortune-telling, we saw responses such as "Because I had something to consult about," "heartbreak," and "romance," indicating that people started using it when they wanted to sort out their feelings.

There were also responses like "The fortune-telling had good reviews," suggesting that some people consider using the service due to a sense of security or the opinions of others.

Phone fortune-telling may be a convenient option when you have worries or doubts, as it doesn't require you to go anywhere in person and allows you to consult at your own convenience.

78.6% of phone fortune-telling users responded that they have experienced "feeling relieved or becoming more positive."

Next, we asked those who had used phone fortune-telling if they had experienced feeling relieved or becoming more positive, regardless of whether they believed in it or not.

The results showed that 42.9% answered "many times" and 35.7% answered "a few times," totaling 78.6% who felt a positive change.

On the other hand, 14.3% answered "not much," and 7.1% answered "not at all."

It appears that the more people have used it, the more they feel its value.

These results suggest that phone fortune-telling is not just for knowing the outcome, but also provides an opportunity to sort out one's feelings through the consultation process and conversation.

Some people may find that talking about their worries or doubts helps them organize their thoughts, or that receiving positive words helps them switch their mindset.

57.1% responded that they do not use phone fortune-telling because they "do not feel the need for it."

Next, we asked those who had not used phone fortune-telling why they didn't use it.

The most common reason was "do not feel the need for it" at 57.1%.

This was followed by "anxiety about the cost" at 37.5% and "anxiety about reliability" at 26.8%.

Reasons for not using phone fortune-telling included not only "not feeling the need for it" but also concerns about cost and the service itself.

While phone fortune-telling is not a necessary service for everyone, making the pricing structure and service details clearer might encourage more people to consider using it.

35.7% responded that they would like to try phone fortune-telling if there were "first-time free offers/discounts."

Finally, we asked those who knew about the "phone fortune-telling" service what kind of features or conditions would make them want to try or use it more.

The most common answer was "first-time free offers/discounts" at 35.7%.

This was followed by "clear pricing structure" at 25.7% and "abundant reviews/testimonials" at 21.4%.

We also asked about the most important condition and the reason for it, and will introduce some of them.

Please choose one condition you value most from the above and explain why.

- Consultation via chat. It's easy. (20s, Male)

- Can be done via app. Seems easy. (20s, Female)

- User reviews are the most trustworthy. (30s, Male)

- Because I can consult about anything anonymously. (30s, Female)

- First-time free. I want to try it once to see how it feels before deciding. (40s, Male)

- Worried about the cost. I don't know the market price. (40s, Female)

The high ranking of "first-time free offers/discounts," "clear pricing structure," and "abundant reviews/testimonials" indicates that "ease of trying" and "assurance of use" are important when using phone fortune-telling.

Free responses also included comments like "First-time free. I want to try it once to see how it feels before deciding," and "User reviews are the most trustworthy."

Furthermore, the response "Because I can consult about anything anonymously" suggests that some people are looking for an environment where they can comfortably discuss sensitive issues.

Clarity in pricing and sufficient information available before use seem to be key factors in making phone fortune-telling a more accessible service.

Summary

In this survey, while the awareness of phone fortune-telling is 14.0%, which is not yet widely known, 20.1% of those who know about it have experience using it, and 78.6% of them responded that they "felt relieved/became more positive."

On the other hand, reasons for hesitating to use it include concerns about cost and reliability of the service.

With the establishment of a secure usage environment, such as first-time free offers and clear pricing structures, there is potential for more people to become interested.

When you feel like you're struggling with your worries alone, incorporating phone fortune-telling as one of your options for seeking someone to talk to might be a good idea.

<Regarding use in articles, etc.>

- Indicate that the source is "A survey by NEXER Group Inc. and the phone fortune-telling service 'Madea.'"

- Include a link to Madea (https://madear.jp/)

[About Madea]

Company Name: Graphit Inc.

Address: 4F, 3rd Suzukan Bldg., 4-16-1 Koto-bashi, Sumida-ku, Tokyo 130-0022

Management Representative: Kenji Yoshida

Tel: 0120-922-524

URL: https://madear.jp/

Business Description: A "fortune-telling service" that allows you to consult about your worries directly with a fortune teller from your mobile phone. Since consultations are possible at home or on the go, it's a service that can be easily used by those who "don't want family to know" or "want to consult during free time while out."

As calls are connected through a center, your phone number is not directly revealed to the fortune teller. Additionally, it is available 24 hours a day, 365 days a year, so you can choose a time that suits you.

[About NEXER Group Inc.]

Headquarters: Rise Arena Bldg. 11F, 4-5-2 Higashi-Ikebukuro, Toshima-ku, Tokyo 170-0013

Representative Director: Yuya Miyata

URL: https://www.nexer.co.jp

Business Description: SEO, Web Branding, Web Advertising, Website Production, Media