2026 Edition of 'Bank Ranking Consumer Survey Report' Released

Nikkei Research released the consumer survey data for the 2026 'NIKKEI Financial Bank Ranking' on May 19, conducted in collaboration with Nikkei Inc. The survey was carried out in December 2025, targeting general consumers with financial literacy. In addition to evaluation axes such as convenience, product services, customer service, and corporate stance, the report includes data on overall satisfaction and customer attributes. The results reveal that for the upper-mass segment (with assets of 30 million yen or more), digital convenience, such as the usability of internet banking, significantly impacts overall satisfaction. Among regional banks, those that achieve high satisfaction in both digital and face-to-face services ranked higher, making this report a useful guide for strategic planning.