Completing '10 Handy Terminals in 1 Day': OM Network Reduces Kitting Man-hours by 50% Using Generative AI

OM Network Co., Ltd. (Headquarters: Chuo-ku, Niigata City, Niigata Prefecture; Representative Director: Shinya Yamagishi) completed the setup of 10 handheld terminals in a single day in late March 2025, responding to an urgent increase request from a client in the food logistics industry.

In this project, the company utilized detailed in-house procedural manuals and generative AI to enable high-quality and fast execution, even with a team including staff with limited experience in handheld terminal tasks. This led to rapid on-site support that ensured customer operations continued without interruption.

Facing the '10 Terminals in 1 Day' Challenge To ensure customer operations were not halted for even a single day, completion within 24 hours was mandatory. The company decided to immediately deploy resources to meet this tight deadline.

The Seriousness of the Problem: Hidden Costs in Kitting While PC/terminal setup appears to be routine work, 'delays in judgment' when tasks deviate from manuals significantly increase costs.

1. Tight Deadline and Schedule Pressure With 10 terminals to deploy in one day, there was no room for error or time delays.

2. Maintaining Concentration during Parallel Kitting Working on multiple units simultaneously creates high pressure, as no mistakes are permitted.

3. 'Automated Checklist Generation' via Generative AI The team included staff who had never touched a handheld terminal before. By inputting manual data into generative AI, they automatically generated a 'beginner-friendly setup checklist.' This allowed the staff to complete the work without errors.

4. 50% Reduction in Man-hours A process that would typically take two veteran engineers one day (2 person-days) was completed in just one person-day.

Future Outlook The company plans to challenge itself with further automation and efficiency improvements in kitting tasks using 'AI Agents.' By enabling AI to autonomously monitor procedures and detect errors, they aim to further boost productivity.