High Satisfaction 'Cryptocurrency Exchange' Ranking: [bitbank] and [BITPOINT] Tie for 1st in Spot Trading, [bitFlyer] Takes 1st for Margin Trading (Oricon Customer Satisfaction Survey)

Oricon Inc. (Headquarters: Minato-ku, Tokyo; President and CEO: Tsuyoshi Koike) announced the results of the 2026 Customer Satisfaction Survey for 'Cryptocurrency Exchanges' on April 1, 2026. The survey was conducted by its group company oricon ME among actual service users from a neutral third-party perspective.

### TOPICS

**■ 'Cryptocurrency Exchange: Spot Trading': bitbank and BITPOINT Tie for 1st Overall**

**bitbank Ranks 1st for 3 Consecutive Years** - Ranked 1st in 'Fees' and 'System Stability' for 4 consecutive years. - Achieved the highest score of 89.3% in the newly introduced 'Perceived Security and Peace of Mind' metric.

**BITPOINT Ranks 1st Overall for the First Time** - Ranked 1st in 'Campaigns' for the 2nd consecutive year (3rd time overall). - Took 1st place for the first time in currency-specific categories: 'BTC/JPY' and 'ETH/JPY'.

**■ 'Cryptocurrency Exchange: Margin Trading'**

**bitFlyer Ranks 1st Overall for the First Time** - Ranked 1st in 5 categories: 'Account Opening', 'Ease of Trading', 'Information Provided', 'Campaigns', and 'System Stability'. - Scored 88.0% in the new 'Perceived Security and Peace of Mind' metric.

### Ranking Structure - Overall Ranking - By Evaluation Category (8 items): Account Opening, Ease of Trading, Fees, Asset Management, Information Provided, Campaigns, Customer Support, System Stability. - By Department: By Level*, By Currency Pair, By Investment Method* (*Announced for Spot Trading only).

### About the Survey The survey targeted 6,526 men and women aged 20-69 across Japan who have conducted spot cryptocurrency trading using discretionary methods within the past 3 years.