Answered by Service Users: High Satisfaction Rankings for Online Banks, Internet Banking, and Foreign Currency Deposits | Online Banks: au Jibun Bank Takes 1st Place Overall for 3rd Consecutive Year with High Marks for 'Interest Rates' (Oricon Customer Satisfaction Survey)

Oricon Inc. (Headquarters: Minato-ku, Tokyo; President: Naoya Sato), through its group company oricon ME Inc., announced the results of its customer satisfaction survey for 'Online Banks,' 'Internet Banking,' and 'Foreign Currency Deposits' on its official 'Oricon Customer Satisfaction®' website at 2:00 PM on Monday, June 1, 2026. The survey was conducted from a third-party perspective, targeting actual service users. The ranking results are as follows.

<<TOPICS>>

① 'Online Banks' - [au Jibun Bank] ranks 1st overall for the 3rd consecutive year, topping 6 categories including 'Interest Rates.' - 2nd overall [Sony Bank] ranks 1st for 'Products/Services Offered' and 'Website Usability' for the 8th consecutive year.

② 'Internet Banking' - [SBI Shinsei Bank] ranks 1st overall for the 3rd consecutive year, and 1st in 'Fees' for the 11th consecutive year. - 2nd overall [Seven Bank] makes a significant jump from 11th place in the previous survey. - [Resona Bank] ranks 1st for the first time in 'App Usability,' and [Sumitomo Mitsui Trust Bank] ranks 1st for the first time in 'Support System.'

③ 'Foreign Currency Deposits' - [Sony Bank] ranks 1st overall for the 7th consecutive year. - [SMBC Trust Bank PRESTIA] ranks 1st in 'Customer Support' for the 6th consecutive year.

Based on preliminary research and corporate hearings, evaluation criteria suitable for each service were established, and satisfaction levels were surveyed for each item. The results were compiled, and rankings for 'Overall,' 'By Evaluation Item,' and 'By Division' were announced for companies that met the specified number of respondents.

'Online Banks' ■ [au Jibun Bank] takes 1st place overall for the 3rd consecutive year, topping 6 categories including 'Interest Rates.' In this survey of 2,199 people nationwide aged 18-79 who log into an online-only bank service at least once a month, [au Jibun Bank] won first place overall for the third consecutive year. In the evaluation categories, it ranked first in six items: 'Interest Rates,' 'Ancillary/Affiliated Services,' 'Fees,' 'Preferential Services,' 'Campaigns,' and 'Support System.' Among these, 'Campaigns,' which evaluates aspects like the richness of campaigns and affiliated points, has been highly rated, ranking first for five consecutive years since 2022. Many actual users praised the 'high interest rates' and 'fees.' In the divisions, it also ranked first in the 'Time Deposits' product category for the third consecutive year. ~User Comments for [au Jibun Bank]~ 'The high number of free transactions and higher interest rates on time deposits compared to other companies are great.' (Female, 60s+) 'You can start a time deposit with a small amount, and it's easy to understand because the interest is shown in yen, not just as a percentage. It's nice to be able to do it from home. Being able to convert accumulated Ponta points to cash is also good.' (Female, 30s) 'I can use ATMs for free, the interest rates are good, and there are many campaigns. It's also reassuring to get an email when there's a deposit or withdrawal at an ATM.' (Female, 60s+) 'Various campaigns gave me the opportunity to try asset management. The point program is substantial, and I almost never have to pay ATM or transfer fees, which has made my life more convenient.' (Female, 30s)

[Sony Bank] ranks 1st for 'Products/Services Offered' and 'Website Usability' for the 8th consecutive year. [Sony Bank], which ranked 2nd overall, came in first in seven evaluation categories: 'Products/Services Offered,' 'Website Usability,' 'App Usability,' 'Procedures,' 'System/Security,' 'ATM Usability,' and 'Support System.' In particular, 'Products/Services Offered' (evaluating the richness of products and services) and 'Website Usability' (evaluating ease of transactions on the site) have ranked first for eight consecutive years since 2019. Furthermore, 'Support System*' (evaluating the availability of inquiry methods) has been highly rated, ranking first for six consecutive years since 2021. (*Awarded as 'Ease of Inquiry' from 2021-2023) ~User Comments for [Sony Bank]~ 'The deposit information on the website is easy to see. The number of free ATM withdrawals and free transfers is appropriate.' (Female, 40s) 'They have a wide range of investment products, and the various fees are low.' (Male, 60s+) 'Transfers are easy and there are no fees. It's also easy to start foreign currency savings.' (Female, 50s) 'The security is solid, so I can make transactions with peace of mind. They also handle many types of investment trusts.' (Female, 60s+)

'Internet Banking' ■ [SBI Shinsei Bank] ranks 1st overall for the 3rd consecutive year, and 1st in 'Fees' for the 11th consecutive year. In this survey of 6,312 people nationwide aged 18-79 who log into their bank's internet banking service at least once a month, [SBI Shinsei Bank] won first place overall for the third consecutive year. In the evaluation categories, it has been highly rated in 'Fees*,' ranking first for eleven consecutive years since 2016. (*Awarded as 'Net Banking Fees' from 2021-2023) Many actual users also praised the 'fees.' In the divisions, it ranked first in the 'Kanto' and 'Kinki' regions. ~User Comments for [SBI Shinsei Bank]~ 'For a long time, they have offered free ATM usage and transfer fees, and they provide unique services for users' daily activities.' (Male, 50s) 'Having a higher status increases the number of free transfers, which is helpful.' (Male, 60s+) 'With kids and both of us working, it's hard to match the branch's business days and hours. Being able to operate it at my own convenience with low (or refunded) fees is a real lifesaver. The interest rate campaigns are also attractive.' (Female, 40s)

2nd overall [Seven Bank] makes a significant jump from 11th place. [Seven Bank] ranked 2nd overall, a significant improvement from its 11th place position in the previous survey. It ranked first in four evaluation categories: 'Website Usability,' 'Procedures,' 'Ancillary/Affiliated Services,' and 'System/Security.' 'Website Usability' showed a particularly notable score increase of +2.9 points from the previous survey. Actual users cited the convenience of being able to use ATMs nationwide, primarily at 7-Eleven stores, and its ease of use for daily transactions as positive points. ~User Comments for [Seven Bank]~ 'It's great that you can deposit and withdraw money for free from Seven Bank ATMs located all over Japan.' (Male, 40s) 'It's very convenient to be able to make transfers 24/7. It's also great that they've eliminated the fees.' (Female, 50s) 'It's convenient because there are branches everywhere I go.' (Female, 50s) 'Seven Bank ATMs are everywhere and easy to use, so I find myself using their internet banking service more often. It's convenient and user-friendly.' (Male, 60s+)

Following them, [Saitama Resona Bank] (3rd overall) and [Resona Bank] (4th overall) ranked first for the first time in the 'App Usability' evaluation category. [Resona Bank] also made a significant jump from 10th to 4th place overall. Additionally, [Sumitomo Mitsui Trust Bank] (12th overall) ranked first for the first time in the 'Support System' evaluation category.

'Foreign Currency Deposits' ■ [Sony Bank] ranks 1st overall for the 7th consecutive year since the survey began. In this survey of 4,514 people nationwide aged 18-74 who buy or sell foreign currency at least once a year, [Sony Bank] won first place overall for the seventh consecutive year since the survey began in 2020. It ranked first in six evaluation categories: 'Transaction Menu,' 'Information Provided,' 'Campaigns,' 'Interest Rates,' 'Fees,' and 'System Stability.' Many actual users praised the 'low fees' and 'high interest rates.' In the divisions, it also ranked first by age group ('40s,' '50s,' '60s+'), by product ('Time Deposits'), and by device ('PC,' 'Smartphone'). ~User Comments for [Sony Bank]~ 'The exchange fees are low, making it easy to turn a profit. The ability to trade instantly or use forward exchange contracts makes it easy to respond to market fluctuations.' (Male, 40s) 'They have many campaigns, and you can buy and sell foreign currency with low fees.' (Male, 30s) 'The fact that I can buy in Japan and easily withdraw from an ATM overseas is very casual. It's convenient with low fees.' (Female, 60s+)

[SMBC Trust Bank PRESTIA] ranks 1st in 'Customer Support' for the 6th consecutive year. [SMBC Trust Bank PRESTIA], which ranked 2nd overall, came in first in three evaluation categories: 'Information Provided,' 'Ease of Deposit/Withdrawal,' and 'Customer Support.' 'Customer Support*,' which evaluates aspects like the availability of inquiry methods for foreign currency deposits, was particularly highly rated, ranking first for six consecutive years since 2021. (*Announced as 'Support System' in 2021-2022) ~User Comments for [SMBC Trust Bank PRESTIA]~ 'The staff are very knowledgeable and sincerely address any questions I have.' (Male, 60s+) 'They are knowledgeable and respond accurately, and they handle many currencies.' (Female, 50s) 'Since their Citibank days, they have offered a wide range of foreign currencies and the convenience of telephone transactions.' (Male, 50s)

[Sumishin SBI Net Bank] ranked 3rd overall. It has been first in the 'Installment Deposits' product division for four consecutive years. [Sumitomo Mitsui Banking Corporation], at 5th overall, moved up from 9th place in the previous survey, with its ranking improving in 7 out of 8 evaluation items. It made particularly large gains in 'Campaigns' (9th→5th) and 'System Stability' (8th→4th). Actual users commented that the 'system is easy to understand' and they 'were able to use advantageous campaigns.'

<<Survey Outline>> 2026 Oricon Customer Satisfaction® Survey: Online Banks ■ Ranking Announcement Date: 2026/06/01 ■ Survey Conductor: oricon ME Inc. ■ Survey Method: Internet survey ■ Sample Size: 2,199 ■ Regulation Size: 100+ ■ Number of Surveyed Companies (Services): 8 ■ Definition: Among banks registered with the Financial Services Agency, 'online-only banks' that, in principle, do not have physical branches, only necessary operational bases, and primarily provide banking services via communication terminals such as the internet and telephone. ■ Survey Period: 2026/01/27 - 2026/02/12 ■ Survey Subjects: Gender: Unspecified, Age: 18-79, Region: Nationwide Condition: People who log into an online-only bank service at least once a month.

2026 Oricon Customer Satisfaction® Survey: Internet Banking ■ Ranking Announcement Date: 2026/06/01 ■ Survey Conductor: oricon ME Inc. ■ Survey Method: Internet survey ■ Sample Size: 6,312 ■ Regulation Size: 100+ ■ Number of Surveyed Companies (Services): 106 ■ Definition: Internet banking services provided by banks registered with the Financial Services Agency (services that provide balance inquiries, transaction history, and account transfers via the internet). This includes banks primarily linked to commercial facilities such as Aeon Bank, Seven Bank, and Lawson Bank. However, internet banking services from online-only banks, credit unions, credit cooperatives, and labor banks are excluded. ■ Survey Period: 2026/01/27 - 2026/02/12 ■ Survey Subjects: Gender: Unspecified, Age: 18-79, Region: Nationwide Condition: People who log into a bank's internet banking service at least once a month.

2026 Oricon Customer Satisfaction® Survey: Foreign Currency Deposits ■ Ranking Announcement Date: 2026/06/01 ■ Survey Conductor: oricon ME Inc. ■ Survey Method: Internet survey ■ Sample Size: 4,514 ■ Regulation Size: 100+ ■ Number of Surveyed Companies (Services): 68 ■ Definition: Banks that handle foreign currency deposits. However, only for face-to-face