Solare Hotels and Resorts Adopts 'Payn' to Automate Cancellation Fee Billing and Collection

Payn, Inc. (HQ: Chuo-ku, Tokyo; CEO: Kyohei Yamashita) announced that 'Payn,' their tool for automating the billing and collection of cancellation fees, has been adopted by facilities operated by Solare Hotels and Resorts (HQ: Minato-ku, Tokyo; President: Osamu Inoue).

Payn provides a billing tool for businesses in the hospitality and restaurant sectors to automate cancellation fee collection.

Industries heavily reliant on reservations, such as lodging and dining, face numerous 'cancellation' issues. Problems including no-shows, the administrative burden of billing for cancellations, and unpaid fees continue to plague operators.

To solve these issues, Payn was founded in March 2022 and released the automated billing tool in October of the same year. It is currently being used by a variety of businesses.

Additionally, in 2026, the company began offering the 'Practical Handbook for Cancellation Fee Billing and Collection,' created under the supervision of GVA Law Office and with the support of industry associations, to promote sustainable business practices based on legal evidence.

Atsuyo Hatanaka, Department Manager of the Web Sales Department at Solare Hotels and Resorts, commented, 'Initially, we billed based on emails from the field. However, after creating a dedicated channel for no-shows, we built a foundation for handling cancellation billing internally.' Furthermore, API integration with their Property Management System (PMS) has reduced processing time, facilitating the transfer of billing operations from the headquarters to the field sites.