Free Distribution of the Latest Municipal DX Case Study Booklet Begins! DX Seminar to be Held on May 28

PlayNext Lab has begun free distribution of the 'Smart Public Lab Case Study Booklet (May 2026 Revised Edition),' which covers the latest successful implementations of its municipal DX solution, 'Smart Public Lab,' now used by over 180 municipalities nationwide.

Furthermore, for municipal staff struggling with post-implementation operational hurdles and staff dependence, the company will hold an online seminar titled 'Sustainable Municipal LINE DX and Support Systems without Burning Out the Frontline' on Thursday, May 28, 2026.

Highlights of the Latest 'Smart Public Lab Case Study Booklet'

This booklet updates the latest knowledge gained from over 180 implementation projects to harmonize citizen convenience and operational efficiency for municipal staff. It features dramatic business reduction effects across a wide range of fields, from segment distribution for public relations and digital application forms to reservation systems and window support using the latest Generative AI technology.

- 'Smart Public Lab AI Concierge' Case Studies A next-generation window service that enables 24/7 inquiry responses through natural dialogue by leveraging ChatGPT and RAG search. It introduces the latest processes that eliminate the burden of 'massive manual FAQ creation'—the most taxing part of traditional chatbots for staff—and realizes labor savings in window operations.

- Business Reduction through LINE-based Digital Applications Case studies showing significant efficiency gains in manual administrative tasks, including an example where 96% of residents applied for benefits via LINE within one week of launch, and another reducing benefit-related administrative work by 70% during countermeasures for rising prices.

- Internal Work-style Reform (Staff-exclusive Menus) Usage methods of 'back-office DX' to directly reduce staff burden, not just for residents, such as a case reducing time spent on compiling election vote counts by over 90%.

Seminar Overview (May 28)

We will introduce insights from actual municipal frontline issues and solutions regarding how 'actual usability' (which cannot be seen from specifications alone) and 'support systems' that empower staff autonomy impact operational results.

Seminar Title: Sustainable Municipal LINE DX and Support Systems without Burning Out the Frontline Date & Time: Thursday, May 28, 2026, 14:00–15:00 Location: Online (Zoom) Cost: Free Target: Municipal Staff

What you will learn: - Selection criteria to prevent 'unexpected' post-implementation results. - How to evaluate management screens to minimize administrative staff burden. - How to prevent staff dependence to avoid operational bottlenecks. - How to utilize the best 'hands-on support' for your municipality.

How to Apply: Applications are accepted via the Smart Public Lab official LINE account, Web form, or phone.

LINE: ID @169hntco Web Form: https://docs.google.com/forms/d/e/1FAIpQLScw7jLjfAL4F2b_mzY_LZaDv7s_vHVPMmGQu-QiD-awaEEKiw/viewform?usp=dialog Phone: 03-6303-9818 (GovTech Division)