Kamigori Town Launches 'Smart Public Lab AI Concierge' for Residents

Kamigori Town in Hyogo Prefecture has officially launched the 'Smart Public Lab AI Concierge,' an interactive AI chatbot, on its official website and LINE account. This initiative aims to streamline municipal response processes and improve the quality of life for residents through digital innovation.

Overview of 'Smart Public Lab AI Concierge'

The 'Smart Public Lab AI Concierge' is a service that handles inquiries from residents and provides automated AI responses. The system utilizes Azure AI Search and Google Custom Search to quickly retrieve necessary information, which is then processed through Azure OpenAI Service to generate natural, conversational answers. This enables residents to receive accurate support 24 hours a day, 365 days a year.

How to Use the Service

The service is accessible via the Kamigori Town official website. Users can activate the chatbot by clicking the icon located at the bottom right of the homepage.

Objectives and Benefits of Implementation

The introduction of the AI Concierge is expected to deliver the following benefits: - Accelerated resident services with 24/7 availability. - Reduced administrative workload for staff and improved operational efficiency. - Enhanced understanding of resident needs through data utilization to improve future services.

Future Outlook

PlayNext Lab plans to expand this service model to other municipalities. By leveraging technology and diversity, the company remains committed to working with local governments to improve public services and build a better future.