Pluszero Inc. (Headquarters: Setagaya-ku, Tokyo; Chairman & CEO: Yoshinobu Ogoshi / President & COO: Ryota Mori, hereinafter 'Pluszero') has launched the provision of 'miraio AI Receptionist,' an AI operator developed jointly with Upsell Technologies Co., Ltd. (Headquarters: Toshima-ku, Tokyo; CEO & Group Chairman: Ryota Takahashi, hereinafter 'Upsell Technologies'), designed to automate corporate main and department phone reception services.

'miraio AI Receptionist' is built on 'PUT,' a next-generation AI engine born from the fusion of 'AEI (Artificial Elastic Intelligence),' a new technology developed by Pluszero that understands meaning like humans, and the call center operational expertise cultivated by Upsell Technologies through over 20 years of supporting more than 8,200 companies in total.

While minimizing hallucination risks to the greatest extent possible, it achieves significant reductions in call handling workload and labor costs, automatic blocking of sales calls, and prevention of missed opportunities, thereby supporting enterprises in leveraging AI and improving labor productivity.

miraio AI Receptionist: https://put-ai.com/lp/miraio_reception_A

Key Features and Use Cases of 'miraio AI Receptionist'

Today, amid severe labor shortages due to declining population and the widespread adoption of remote work, corporate 'main phone reception' has become a bottleneck in operational efficiency.

In particular, for administrative departments, the introduction of 'miraio AI Receptionist' enables optimization of the work environment in the following ways:

- Enabling focused work: Reduces sudden work interruptions and psychological burdens caused by phone responses, creating an environment conducive to focusing on core tasks.

- Optimizing resources and costs: Alleviates organizational staffing shortages and contributes to reducing costs associated with recruitment and training.

- Automatic blocking of sales calls: Automatically identifies sales calls, preventing operational bottlenecks caused by receiving such calls.

- Streamlining call transfer operations: Eliminates secondary responses when internal lines are unavailable, reducing wasteful call transfer tasks.

'miraio AI Receptionist' is not merely a scripted voice guidance system (voice bot), but offers diverse functions specialized for corporate incoming call operations.

- Primary reception and call transfer: Fully automatically receives incoming calls and routes inquiries to appropriate departments or personnel. (24/7 availability is also possible.)

- Real-time notification integration: Instantly converts call content into text and automatically delivers summarized content in real time to various channels (Slack, Teams, Lark, email, etc.).

- Sales call blocking: AI automatically identifies sales calls that reduce operational efficiency and blocks their transfer to on-site staff.

- FAQ and inquiry handling: For common standardized inquiries directed to companies, AI autonomously responds once response templates are registered.

- Emergency escalation: Identifies critical issues or high-priority requests and smoothly connects them to designated contacts.

Technical Advantages of 'miraio AI Receptionist'

1. Does not lie (Minimizing hallucination risk)

Current AI systems that directly utilize LLMs (Large Language Models) face the challenge of 'hallucination,' where plausible but false information is generated. 'miraio AI Receptionist' adopts the dual-process model of 'AEI,' which does not directly return LLM outputs, thereby suppressing hallucination risks to the extreme. It is designed to be safely adopted even in corporate phone reception tasks where accuracy is paramount.

2. Flexible response to spontaneous rephrasing

Accurately captures the nuance and intent behind customer speech, enabling adaptive and smooth conversations even with complex requests or spontaneous rephrasing.

3. Fusion of call center expertise and AEI

Combines Pluszero's AEI technology with the field expertise of Upsell Technologies, which has over 20 years of call center operation experience. Instead of mechanical automated voices, it uses cloned voices based on actual human operators, achieving natural and pleasant voice conversations close to those of humans.

Future Developments

Pluszero will further promote the social implementation of its proprietary 'AEI' technology through this product. In collaboration with Upsell Technologies, it will advance the development and deployment of industry-specific and function-specific packages beyond main phone reception, contributing to enterprise operational efficiency and labor productivity improvements through reliable AI.

What is 'AEI (Artificial Elastic Intelligence)'?

'AEI (Artificial Elastic Intelligence),' proposed by Pluszero, is a unique concept focusing on natural language processing, referring to 'AI capable of performing tasks like humans within specific, limited business scopes.' Instead of pursuing 'Artificial General Intelligence,' which is difficult to achieve with current AI technology, AEI narrows down target conditions to enable practical-level task execution.

Additionally, it features enhanced reliability for AI services using LLMs (Large Language Models) and is being researched, developed, and socially implemented by Pluszero as a technology that realizes 'trustworthy AI' and 'responsible AI.'

Company Overview

Company Name: Pluszero Inc.

Representatives: Chairman & CEO Yoshinobu Ogoshi / President & COO Ryota Mori

Headquarters: 4F, Senda Building, 2-6-10 Kitazawa, Setagaya-ku, Tokyo

Business: Providing, developing, maintaining, operating, and selling integrated solutions utilizing various technologies such as AI, natural language processing, software, and hardware, along with commissioned work and related consulting services

URL: https://plus-zero.co.jp/

Company Name: Upsell Technologies Co., Ltd.

Representatives: CEO Ryota Takahashi / CFO Masaki Ehara

Headquarters: 6F, Rikuoh Nishi-Ikebukuro Building, 5-26-19 Nishi-Ikebukuro, Toshima-ku, Tokyo

Business: PUT business (AI development and provision), UPSELLCLOUD business, Inside Sales business, Travel Agent business

Domestically Produced AI Operator (Trademark Registration No. 6796639)

Domestically Produced Digital Human (Trademark Registration No. 6787248)

URL: https://upselltech-group.co.jp

FACT BOX

  • Source: PR TIMES
  • Category: New Product
  • Products / services: AEI / PUT