Turn Dormant Voice Assets into 'Next Moves' for Results: InsightVoice to Exhibit at Startup JAPAN EXPO

Plus Insight Inc. (Headquarters: Tokyo, Representative: Ogawa) will exhibit its VoC analysis service, "InsightVoice," at the "Startup JAPAN EXPO" to be held in 2026. InsightVoice automatically analyzes call center audio using AI and generates business improvement actions.

On the day, through analysis demonstrations based on actual call data, we will introduce the latest usage methods for "transforming dormant voice data into decisions that lead to results."

"Voice Assets" Accumulated Without Being Utilized

Many companies accumulate a large volume of customer voices (VoC) daily in their call centers and support desks. However, due to issues such as voice data only being transcribed, manual classification in Excel taking too much time, classification criteria varying by person in charge, and analysis results not leading to concrete improvement measures, valuable assets are often not fully utilized.

InsightVoice is an AI analysis platform developed to solve these challenges.

What is InsightVoice?

InsightVoice is a VoC analysis service that automatically analyzes call center voice recordings using AI, generating insights that lead to concrete actions such as structuring inquiry reasons, extracting improvement priorities, proposing FAQ improvements, suggesting measures to prevent cancellations, and identifying sales opportunities. It realizes "analysis that leads to improvement measures," rather than just "analysis and then done."

Exhibition Overview Exhibition Name: Startup JAPAN EXPO 2026 Dates: Wednesday, April 15, 2026 - 1 Venue: Tokyo Big Sight Keywords: Call Center, VoC, Voice Analysis AI, VoC Analysis, Customer Support, FAQ Improvement, CX Improvement, Startup JAPAN EXPO, Operational Efficiency, Call Center DX