Rakuraku Jidou Outai Selected No. 1 in "2026 First Half BOXIL Document Request Ranking" Email Sharing/Inquiry Management System for Small and Medium-sized Businesses

Rakuraku Jidou Outai (formerly Mail Dealer), an automated inquiry response system provided by Raks Co., Ltd. (Headquarters: Shibuya-ku, Tokyo; President and CEO: Takanori Nakamura), has been selected as No. 1 in the Email Sharing/Inquiry Management System for Small and Medium-sized Businesses category of the "2026 First Half BOXIL Document Request Ranking" hosted by Smartcamp Inc. (hereinafter "Smartcamp").

The "BOXIL Document Request Ranking" is compiled by Smartcamp based on document requests made by users on the SaaS (Note 1) comparison site "BOXIL" and announced in a ranking format. This "2026 First Half BOXIL Document Request Ranking" was selected based on the number of document requests (Note 2) made between January 1, 2026, and May 31, 2026.

The No. 1 ranking in the Email Sharing/Inquiry Management System for Small and Medium-sized Businesses category, which "Rakuraku Jidou Outai" received this time, was awarded to the service with the highest number of document requests from users belonging to small and medium-sized businesses (1,000 employees or less) during the target period.

Details of the "2026 First Half BOXIL Document Request Ranking" can be viewed on the BOXIL official website.

Official Website: https://boxil.jp/ranking/

Note 1: SaaS stands for Software as a Service, meaning software provided as a service. It refers to the form in which functions traditionally provided as packaged software are offered as a cloud service.

Note 2: Document request count refers to the number of times document request information has actually been provided to companies for services offered by companies with paid listings. In case of a tie in the number of document requests, services with a higher number of reviews are prioritized. This display order is adopted based on the policy of widely introducing services that make it easy for BOXIL users to compare and select.

Rakuraku Jidou Outai has received high praise from users, with comments such as "contributes to improved operational efficiency" and "contributes to service improvement"!

Here are some user reviews of "Rakuraku Jidou Outai" posted on "BOXIL":

A tool that helps improve customer satisfaction and operational efficiency

We can now efficiently handle emails sent to our shared email address. The automatic sorting function by tab is also convenient. Furthermore, the customization features, such as template registration, are extensive, contributing to efficiency improvements in various aspects.

Source: Smartcamp, BOXIL (https://boxil.jp/service/7799/reviews/52263/)

An optimal tool for email management

The progress of email exchanges among multiple people is visualized, making it clear who is handling what and where progress is stalled, enabling smooth business operations. Being able to respond immediately with automatic replies even on holidays or outside business hours leads to improved customer service.

Source: Smartcamp, BOXIL (https://boxil.jp/service/7799/reviews/57010/)

Click here for "Rakuraku Jidou Outai" reviews

URL: https://boxil.jp/service/7799/

No. 1 in Sales Share for 17 Consecutive Years*! Automated Inquiry Response System "Rakuraku Jidou Outai"

"Rakuraku Jidou Outai," developed and sold by Raks, is a system that streamlines inquiry management and reduces the burden of response operations.

By visualizing the response status of all team members, it prevents missed or delayed replies and "siloed" information, while AI generates reply drafts to reduce the burden on human agents.

Since its launch in 2001, the system has evolved into a more convenient and user-friendly solution based on customer needs. Currently, it has been adopted by over 9,000 companies and has achieved the No. 1 sales share for 17 consecutive years.

"Rakuraku Jidou Outai" Official Website: https://www.rakus.co.jp/rakurakucloud/jidootai/

* In the email processing market (Source: ITR "ITR Market View: Email/Web Marketing Market 2026" Email Processing Market: Vendor Sales Amount Trends and Share (2009-2025 Fiscal Year Forecast). The report includes the former product name (Mail Dealer)).

Company Overview

Company Name: Raks Co., Ltd.

Head Office Location: Link Square Shinjuku, 5-27-5 Sendagaya, Shibuya-ku, Tokyo 151-0051

Representative: Takanori Nakamura, President and CEO

Established: November 1, 2000

Capital: 378,378,000 yen

Business Activities: Cloud Service Business

Website: https://www.rakus.co.jp/

Contact for Inquiries Regarding This Matter

Raks Co., Ltd. Rakuraku Cloud Front Office Business Division Marketing Department

Contact Person: Yamamori

e-mail: [email protected]