What is the main purpose of AI utilization in small and medium-sized enterprises?

The primary goal is to improve the efficiency of daily operations and address labor shortages, rather than aggressive applications like expanding sales or creating new businesses.

What is the most commonly used AI task?

Document creation, summarization, and proofreading at 54.67%, followed by data organization, material preparation, and information gathering.

How many companies feel the effects of AI utilization?

67.34% of companies using AI report that they have experienced 'very' or 'somewhat' effective results.

What approach to AI implementation is considered particularly effective?

Starting with user-friendly tasks is considered the most effective, with 42.0% recommending this approach, suggesting a method of testing on a small scale.

In which areas is AI utilization particularly limited?

AI utilization is still limited in areas requiring specialized judgment, such as customer interaction, marketing, back-office operations, product development, and recruitment.

Survey on AI Utilization in SMEs: Approximately 70% Report Positive Effects; 'Starting with Easy Tasks' Proven Most Effective

Published May 28, 2026 1:00 PM ・ Updated Jun 14, 2026 9:08 AM ・ 3 min read ・ Source: PR TIMES

Rugzas Inc. conducted a survey on AI usage among SME employees. Approximately 70% report benefits, particularly in documentation and summarization. The key to successful adoption is starting with easy, routine tasks.

Rugzas Inc. surveyed business professionals working at small and medium-sized enterprises (SMEs) regarding the current state and impact of AI in their workplaces.

[Survey Summary] - AI is most frequently used for 'document creation, summarization, and proofreading' at 54.7%. - Benefits such as 'reduced working hours,' 'improved speed in document creation,' and 'ease of information organization' were equally reported as the top results at 30.67%. - 67.3% of AI-adopting companies report experiencing positive overall effects. - 'Starting with easy-to-use tasks' was cited as the most effective approach at 42.0%.

AI utilization for 'document creation, summarization, and proofreading' was the most common, reaching 54.67%. This is followed by 'data organization/analysis' (42.67%), 'document/proposal creation' (42.00%), and 'information gathering/research' (41.33%). While AI is being widely used for routine daily tasks, its use in customer-facing roles remains limited.

Regarding effectiveness, 67.34% of respondents report feeling the benefits, with 10.67% saying they feel it 'very much' and 56.67% saying they feel it 'to some extent.' Common specific benefits include 'reduced working hours,' demonstrating that SMEs—often facing labor shortages—are utilizing AI as a means to maintain operations with limited personnel.

'Starting with easy-to-use tasks' was rated as the most effective approach for implementation.

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Source: PR TIMES
Category: Survey

Survey on AI Utilization in SMEs: Approximately 70% Report Positive Effects; 'Starting with Easy Tasks' Proven Most Effective

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