Voice Analysis AI 'MiiTel' Integrates with FMC-Compatible Cloud PBX 'uniConnect'

RevComm Inc.'s voice analysis AI 'MiiTel' has started integration with the multi-carrier FMC cloud PBX 'uniConnect' provided by S&I Co., Ltd. (S&I).

Through this integration, the transcription, sharing, and analysis functions previously used mainly in web meetings and counter operations can now be used regardless of location or means, including phone calls. Furthermore, by automatically aggregating interactions from phone calls, web meetings, and in-person meetings into a CRM, it becomes possible to share and visualize information cross-sectionally by client or project, making it easier to grasp the situation across different roles and departments.

Background: Challenges of Office Phones and the Expansion of Conversation Data Utilization While communication methods have diversified with the spread of web meetings and business chats, there are still many situations where phones are used. However, the automatic generation and sharing of meeting minutes, which is becoming common in web meetings, has not been well established in phone environments, causing inconvenience. Also, phone calls are often answered at unplanned times, such as while out or on the move, and the recording and sharing of the interaction tend to be postponed. Against this background, there is a growing need to properly record and share interaction details and smoothly grasp the situation even in phone operations.

About uniConnect The multi-carrier FMC cloud PBX 'uniConnect' allows users to use company internal and external line numbers on their smartphones, and supports functions such as group representative, hold, and transfer. As a replacement for fixed telephones, it is used by many companies from very large environments to small offices.

Value Provided by the uniConnect x MiiTel Integration 'uniConnect' is now equipped with a call recording function, allowing users to search and playback on their smartphones. Furthermore, the 'MiiTel' integration provides the following value:

1. Representative functions of MiiTel can also be used in phone interactions Conversations over the phone can be visualized and analyzed by AI. In addition to summarizing call contents, AI can visually grasp changes in emotions. - Transcription of call contents - Summary of meeting minutes - Analysis including emotion analysis

2. Efficient information sharing enabled by CRM integration Interaction history, background, and next actions can be automatically recorded and accumulated. It becomes possible to cross-sectionally grasp and analyze a series of communications on a per-customer or per-project basis. (*A contract for MiiTel RecPod is required for use in in-person meetings)

3. Standardization and improvement of interaction quality through visualization and AI feedback By visualizing data such as the number of calls and talk ratio, the tendencies of each representative can be grasped. Utilizing feedback from AI leads to efficient training and the maintenance and improvement of stable interaction quality.

About Voice Analysis AI 'MiiTel' 'MiiTel' is a voice analysis AI service that can analyze and utilize all conversation data in business scenes. Since its release in 2018, it has been adopted by over 3,100 companies. It visualizes conversation data that tends to be a black box and transforms it into data that can be utilized as management assets.

Comment from Takeshi Aida, CEO of RevComm Inc. "Our voice analysis AI 'MiiTel' has supported the visualization of sales activities and self-coaching. We are very pleased to integrate with S&I's 'uniConnect', which will further advance the utilization of all communication data from phone calls, web meetings, and in-person meetings. We will evolve voice communication into a data infrastructure that can be utilized as 'management assets'."