NewTech Co., Ltd. (hereinafter 'NewTech'), a storage-focused manufacturer within the Saxa Group and highly regarded in the on-premises market, announces the launch of its 'Auto Service Request (ASR)' service. This service automatically notifies the company's support center upon detecting hardware failures in its products, enabling swift maintenance responses.

This service is offered free of charge (with no additional fees) to customers who are using eligible hardware products and have signed the company's 'On-Site Maintenance Contract'.

Service Overview

In ensuring stable system operations, delays in initial response to hardware failures pose a significant risk of causing major business losses.

The 'Auto Service Request (ASR)' service is a mechanism that automatically sends alerts to the company's support center when product anomalies are detected. By eliminating the need for customers to manually confirm and report failure conditions, the service seamlessly connects detection to maintenance coordination, significantly reducing recovery time.

Automated Notification (ASR) System: 24/7 autonomous anomaly detection by the product, with immediate notification sent to the support center.

Effortless and Smooth Maintenance Coordination: Upon receiving a notification, the company's support staff directly contacts the customer and swiftly proceeds to on-site maintenance arrangements.

No Additional Fees for Maintenance Contract Holders: Available at no extra cost to customers who have signed eligible on-site maintenance contracts.

Eligible Products

CloudyV NAS/Windows 2025 (as of June 2026)

To use this service, customers must indicate their intent during the on-site maintenance contract signing process.

Additionally, the email notification feature must be enabled.

【Company Overview】

Company Name: Saxa Corporation

Representative: President & CEO, Masatoshi Saito

Established: February 2, 2004

Headquarters: Mita Kokusai Building, 1-4-28 Mita, Minato-ku, Tokyo 108-8050, Japan

Business Activities: Provision of products, services, and support in IT equipment, communication networks, AI, IoT, and cloud services

https://www.saxa.co.jp/

Company Name: NewTech Co., Ltd.

Representative: President & CEO, Hiroshi Hayakawa

Established: March 15, 1982

Headquarters: KDX Hamamatsucho Building, 2-7-19 Hamamatsucho, Minato-ku, Tokyo 105-0013, Japan

Business Activities: Development, manufacturing, sales, and support of storage systems (external storage devices) and peripherals connected to servers

https://www.newtech.co.jp/

Company names, product names, and other designations mentioned are trademarks or registered trademarks of their respective companies.

The information and specifications in this press release are accurate as of the announcement date and are subject to change without prior notice.

FACT BOX

  • Source: PR TIMES
  • Category: New Product
  • Products / services: CloudyV NAS/Windows 2025