Shintei Security Adopts Buddycom to Accelerate Digital Transformation in the Security Industry

Science Arts, Inc. (headquartered in Shibuya-ku, Tokyo; CEO: Ryutaro Hiraoka) announced that Shintei Security Co., Ltd. (Manner Up Division) has adopted 'Buddycom,' a live communication platform that connects frontline workers.

With this adoption, Buddycom is now utilized by 8 of the top 15 security companies in Japan (Note 1). Science Arts plans to leverage this case study to further propose its solutions to the security industry.

Background of Adoption At Shintei Security, communication between managers and patrol staff (both vehicle and foot patrols) relied primarily on SMS and phone calls. Since only some members possessed company-issued smartphones, information sharing was often delayed. Additionally, while wearable cameras were used mainly for recording, high costs made it difficult to secure enough devices for live streaming. Furthermore, patrol vehicle operations required calling each vehicle individually to track locations before issuing instructions, which was time-consuming for both providing specific directions and sharing information among staff.

Use Cases and Benefits Shintei Security utilizes Buddycom to achieve real-time information sharing and precise instructions during patrols.

1. Rapid Vehicle Identification via Map Function Managers can now instantly track vehicle locations and contact them using the map feature, significantly reducing the time spent on routine communication and vehicle identification.

2. Field Visualization and Rapid Response via Live Cast In the event of an incident or accident, the live cast feature allows for real-time video sharing, enabling managers to visually assess the situation and provide accurate instructions. For complex or hostile situations, staff can consult with managers via live cast in advance to determine the most appropriate response.

3. Streamlined Report Creation via Voice-to-Text When preparing daily reports, staff can review the transcribed call history, facilitating the creation of more concrete and accurate reports and improving overall operational efficiency.

About Buddycom Buddycom is a live communication platform that connects frontline workers. By using internet communication networks (4G, 5G, Wi-Fi), and installing the app on smartphones or tablets, it enables simultaneous communication with multiple parties, similar to a transceiver. In addition to voice, text chat, video, and location (IoT), it supports communication via AI-based digital assistants. It is used across various industries, including aviation, railways, construction, welfare facilities, and retail.

About Science Arts, Inc. Science Arts develops and sells Buddycom with the mission of 'providing future DX to frontline workers and empowering a society where people can work with smiles.' The company listed on the Tokyo Stock Exchange Mothers in 2021 (now transitioned to Growth) and has held the No. 1 market share for five consecutive years (Note 2).

(Note 1) Based on Science Arts' own survey of the '2025 Security Industry Sales Ranking' from the Security Times (Dec 21, 2025 issue). (Note 2) Based on Deloitte Tohmatsu MIC Research Institute, 'The Realities and Outlook of the Deskless SaaS Market, FY2025.'