Kiyo Bank Adopts Seiko Solutions' 'Loan Cloud Platform Important Matter Explanation Video Service' to Enhance Mortgage Procedures

Seiko Solutions Inc.'s financial service, 'Loan Cloud Platform Important Matter Explanation Video Service,' has been adopted by Kiyo Bank and is now in use for mortgage application procedures. Explanations of important matters regarding mortgages are extensive and require careful attention, often leading to long wait times at bank counters and challenges in customer convenience. By adopting this service, which provides explanations via video, Kiyo Bank expects the following benefits: Customers can watch the explanations on their smartphones or PCs before visiting the branch, deepening their understanding. At the counter, staff can provide tailored explanations based on the customer's level of understanding, allowing for higher value-added service. The Loan Cloud Platform will continue to support financial institutions' loan business reforms by further advancing explanation quality and operational efficiency, including post-explanation support using generative AI.