Social Data Bank, Inc. has renewed the 'Answer Form' feature of its CRM platform 'Liny'. The Answer Form is a feature that allows users to create various forms such as surveys and inquiry forms. With this renewal, we now support form creation using blocks and sections. This allows for the creation of highly flexible layouts without using CSS. Furthermore, new features such as personalized display using customer information and graph analysis of response results are now available. Feature 1: Improved design customizability. Not only can you collect customer information on LINE, but design customizability has also improved compared to before. You can easily create forms that match your brand image without specialized knowledge by using text decoration, theme color settings, and design templates. Feature 2: Utilization of customer information and mandatory LINE login. By making LINE login mandatory when answering, it has become possible to grasp who answered, making it easier to manage response data linked to customer information and perform follow-up distribution. Feature 3: Detailed analysis and graphing of response results. Response results can be visualized with pie charts and bar charts. Since they are automatically aggregated, it is easier to visually grasp response trends and use them for considering improvement measures.
FACT BOX
- Source: PR TIMES
- Category: Product Update