Sony Biz Networks Inc. (Headquarters: Shibuya-ku, Tokyo) has added a "Response Generation Support Function" to its internal chatbot service "Assist AI Chat Bot" under the corporate ICT solution brand "NURO Biz." This new feature generates responses to escalated user questions through dialogue with AI.

This function aims to reduce the burden on administrators in creating responses, standardize response quality, and further enhance user experience.

Service Site: https://biz.nuro.jp/service/assistaichatbot/feature/

Background of This Update

"Assist AI Chat Bot" is a service that supports employees' internal inquiries to back-office departments by having AI interact with them in a conversational format, acting as a substitute for support staff. It reduces inquiry handling workload, supports knowledge management, and aids in continuous organizational operations.

The service includes a function to escalate questions that AI cannot resolve to an administrator, and a function to store the handled content as new knowledge. However, for escalated questions, administrators previously had to organize related information and create responses from scratch.

With the newly added "Response Generation Support Function," AI immediately generates a draft response to escalated questions. Administrators can then refine the content through dialogue with the AI, using the generated draft as a base, to quickly create the optimal response.

This function reduces the operational burden of response creation, standardizes sentence structure and expressions, and enables the provision of clear and consistent answers to users.

We will continue to enhance and add features with the goal of optimizing back-office operations and improving service value.

Other Added Features

Expanded Templates

In addition to the existing "Information Systems Template" for creating FAQs during implementation, we have added new templates for HR/General Affairs/Labor Affairs/Accounting departments.

This makes it easier for all back-office departments to implement and utilize "Assist AI Chat Bot."

Template Selection Screen

Conversation History Review

A "Conversation Log Function" has been added to allow users to review the conversation content between users and AI.

By understanding actual inquiry content and AI response trends, and utilizing this information to improve the knowledge data within "Assist AI Chat Bot," we support the improvement of response accuracy.

"Conversation History" Screen (Image)

About "NURO Biz," Corporate ICT Solution

"NURO Biz" is the corporate ICT solution brand of "NURO," which began service in 2013. It offers an unprecedented level of cost performance, balancing high quality and high specs with surprisingly low costs, and provides essential infrastructure, applications, and AI solutions for businesses on a one-stop basis.

https://biz.nuro.jp/

About "NURO Biz Assist"

A service category newly established within "NURO Biz" in March 2025. It offers outsourcing and cloud services to support the operational optimization of IT departments in small and medium-sized enterprises.

<Service Lineup>

・ Assist PC LCM: https://biz.nuro.jp/service/pckitting/feature/

・ Assist SaaS Manager: https://biz.nuro.jp/service/assistsaasmanager/feature/

・ Assist AI Chat Bot: https://biz.nuro.jp/service/assistaichatbot/feature/

Company Overview

Sony Biz Networks Inc. was established as a company providing corporate ICT solutions "NURO Biz" with investment from Sony Network Communications Inc., a Sony group company. In July 2019, it integrated the corporate cloud and network services business of Sony Network Communications Inc., strengthening its business in a wide range of areas from networks to cloud, thereby providing more value-added services to customers.

Furthermore, in May 2026, it will enter the sales tech domain and release the sales communication tool "Enly." By enabling sales and customers to proceed with negotiations on the same online workspace, it supports smooth agreement formation beyond the boundaries of "seller" and "buyer," thereby improving the purchasing experience and increasing the closing rate.

https://sonybn.co.jp/

*Company names and product/service names mentioned are trademarks or registered trademarks of their respective companies.

FACT BOX

  • Source: PR TIMES
  • Category: 製品更新