Spool Glocal to Speak at Zoom's First-Ever User Group Event in Fukuoka

Spool Glocal Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo; President and Executive Officer: Yuseke Sakuma; hereinafter 'Spool Glocal'), a subsidiary of Spool Corporation that provides wide-area administrative BPO services, will speak at 'Zoom User Group in Fukuoka,' the first event of its kind hosted by ZVC JAPAN Co., Ltd. (hereinafter 'Zoom') in Fukuoka, on Wednesday, September 9, 2026.

Amid labor shortages and changing workstyles, there is growing demand for systems that enable limited staff to simultaneously improve operational efficiency and maintain or enhance service quality. In a panel discussion session themed 'Building Systems to Achieve Results with Limited Staff,' Spool Glocal will present case studies of digital transformation (DX) in telephone operations using Zoom at Nara City and municipalities across Kyushu. The session will highlight approaches to citizen engagement that enhance citizen experience (CX) while reducing administrative workload.

Event Registration

Efficiency in Citizen Services Driven by Staff Shortages

Telephone services remain a critical access point for citizen services in local governments, even as digitalization advances. However, increasing diversity in inquiry types and growing operational complexity necessitate systems that ensure stable citizen support with limited personnel.

Spool Glocal aims not only to improve the efficiency of telephone operations but also to transform service channels into ones that are easy for citizens to reach when needed and to create an environment where staff can focus on core duties with reduced burden.

Case Studies of Telephone Service DX in Nara City and Kyushu Municipalities

The panel discussion will present ongoing DX initiatives in telephone services in Nara City.

In Nara City, Zoom Phone, Zoom Contact Center, and Zoom Virtual Agent have been integrated to comprehensively enhance telephone operations—from cloud migration to AI-powered voice automation. This integrated deployment of all three products marks the first such case among municipalities nationwide.※

※ Based on public announcements by Nara City and ZVC JAPAN Co., Ltd. regarding the integrated deployment of Zoom Phone, Zoom Contact Center, and Zoom Virtual Agent.

As a BPO partner, Spool Glocal is involved in this initiative, managing inquiry desk operations and taking responsibility for the design, operation, and continuous improvement of AI-powered automated phone responses.

The discussion will also cover DX case studies from municipalities in Kyushu, providing concrete examples to explain citizen support systems tailored to each municipality’s unique challenges and operational frameworks.

[Key Topics in the Panel Discussion]

- DX initiatives in telephone operations in Nara City - Case studies of telephone service DX in Kyushu municipalities - Operational design leveraging Zoom and AI to support citizen services with limited staff - Knowledge base development based on diverse citizen inquiries - Hybrid operations combining AI and human agents - Future outlook for municipal contact centers

Hybrid Citizen Support Combining AI and Human Agents

Inquiries to local governments often vary in wording and expression, even when the underlying content is the same.

Spool Glocal leverages real inquiry data to accumulate knowledge on diverse citizen question phrasings and staff judgments and responses, which is then applied to AI-powered phone support.

Inquiries that are difficult for AI to handle are seamlessly routed to human agents, creating a responsive system that leverages the strengths of both AI and human support based on the nature of each inquiry.

Session Overview

Item

Details

Theme

Building Systems to Achieve Results with Limited Staff

Date and Time

September 9, 2026 (Wed), 18:20–18:45

Venue

ONE FUKUOKA BLDG. 6F, 1-11-1 Tenjin, Chuo-ku, Fukuoka City, Fukuoka Prefecture

Speakers

Spool Glocal Co., Ltd.

Executive Officer, Head of DX Planning Department, Sales Headquarters

Shingo Takahashi

ZVC JAPAN (Zoom)

Zoom CX Sales Specialist (Community Manager)

Yuya Hatakeyama

Event Registration

Event Overview

Event Name

Zoom User Group in Fukuoka

Date and Time

September 9, 2026 (Wed), 17:30–20:00 (Registration from 17:00)

Venue

ONE FUKUOKA BLDG. 6F, 1-11-1 Tenjin, Chuo-ku, Fukuoka City, Fukuoka Prefecture

Admission

Free (Pre-registration required)

Capacity

80 attendees (estimated)

Organizer

ZVC JAPAN Co., Ltd.

Official Website

https://click.zoom.com/jp-cx-lab-fukuoka

Future Outlook

Spool Glocal will continue to leverage insights gained from initiatives in Nara City and municipalities in Kyushu to support citizen service DX tailored to the unique challenges and operational frameworks of individual municipalities.

The company aims to expand these systems—capable of ensuring stable citizen support even with limited staff—to other municipalities, contributing to improved efficiency and enhanced service quality in citizen engagement.

[Reference Information]

Press Release on Nara City's Telephone Service DX March 4, 2026, Spool Corporation "Supporting AI Voice Response Operations in Nara City's Telephone Service DX—Japan's First Municipal Case of Integrated Zoom 3-Product Deployment"※ https://ssl4.eir-parts.net/doc/2471/ir_material/274504/00.pdf

Press Release on Collaboration with ZVC JAPAN in the Municipal Sector July 7, 2026, Spool Corporation "Launching Collaboration with ZVC JAPAN in the Municipal Sector" https://ssl4.eir-parts.net/doc/2471/tdnet/2848476/00.pdf

▼ Inquiries Regarding Seminars and Services

Spool Glocal Co., Ltd., Sales Department, Takatani

Tel: 03-6859-6563 Email: [email protected]

▼ Company Overview

Company Name: Spool Glocal Co., Ltd.

Headquarters: Akihabara Dai Building 10F, 1-18-13 Sotokanda, Chiyoda-ku, Tokyo 101-0021

Representative: President and Executive Officer, Yuseke Sakuma

Business: BPO Services for Municipalities

Established: 2021

Official Website: https://glocal.spool.co.jp/